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Author Topic: No remote connect ?  (Read 1046 times)


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No remote connect ?
« on: February 07, 2017, 06:29:31 AM »


i need some help i have to 5020L and i have never had any problem with them. before last firmware upgrade.

All is set up via wifi as always and was working perfect. now i cant connect to my 2 camera from my iphone app, when i am out and off my wifi.
when i come home, i can see the camera in the app, but only from the local section. on the remote it only have a red X (Disconnected)

i have tryet factory settings 4 times now

what happend here ?
« Last Edit: February 07, 2017, 06:43:50 AM by shearer »


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    • Router Troubleshooting
Re: No remote connect ?
« Reply #1 on: February 07, 2017, 06:48:29 AM »


  • What region are you located?

What Mfr and model is the main host router?

I recommend setting a static IP address ON the cameras outside of the main host routers default DHCP IP address pool as a troubleshooting step: 192.168.#.50 and so on.  DHCP

Test cameras with uPnP and uPnP Port Forwarding both enabled on ALL cameras: DCS Cloud (L) Series Camera Configuration and Mydlink.com

What iOS version  are you using?
What cell service are you using? ATT, Verizon or T-Mobile?
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