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Author Topic: Push notifications not working as of approx. Dec. 13th..fyi  (Read 3936 times)

jimy3000

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Push notifications not working as of approx. Dec. 13th..fyi
« on: December 13, 2016, 10:48:08 AM »

Hope it's fixed soon...version 3.6.10
« Last Edit: December 13, 2016, 10:49:45 AM by jimy3000 »
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FurryNutz

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Re: Push notifications not working as of approx. Dec. 13th..fyi
« Reply #1 on: December 13, 2016, 11:01:13 AM »

What camera models are you watching?
Is this iOS or Android?
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jimy3000

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Re: Push notifications not working as of approx. Dec. 13th..fyi
« Reply #2 on: December 13, 2016, 11:26:36 AM »

Android.others on google play store made same observation..
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FurryNutz

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Re: Push notifications not working as of approx. Dec. 13th..fyi
« Reply #3 on: December 13, 2016, 11:29:17 AM »

If you have powered cycled everything and check your networking, check for notifications again either later this evening or tomorrow. If they have not returned tomorrow, I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using emai.

I'll check with iOS as well.

Let us know how it goes please.
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jimy3000

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Re: Push notifications not working as of approx. Dec. 13th..fyi
« Reply #4 on: December 14, 2016, 11:41:22 AM »

Still nothing..calling got nowhere..very unhelpful...they said just wait for update...I wish the company read these forums..
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FurryNutz

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Re: Push notifications not working as of approx. Dec. 13th..fyi
« Reply #5 on: December 14, 2016, 12:10:44 PM »

Wait for update meaning for the MDL service or app?

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jimy3000

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Re: Push notifications not working as of approx. Dec. 13th..fyi
« Reply #6 on: December 14, 2016, 05:29:58 PM »

The app
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Victor Jared

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Re: Push notifications not working as of approx. Dec. 13th..fyi
« Reply #7 on: December 14, 2016, 09:17:12 PM »

Same issues here. No push notifications since 12/13/16....been using dlink cams for years with no issues.
Latest firmware on all 10 cameras and using latest app. Just up an quit sending push notifications 12/13/16


Called support,  said try uninstall and reinstall app....we shall see
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Victor Jared

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Re: Push notifications not working as of approx. Dec. 13th..fyi
« Reply #8 on: December 15, 2016, 02:38:31 AM »

Well,  didn't get a chance to uninstall / reinstall the Android app yet. But suddenly at 3AM 12/15/16 I started getting motion push notifications once again.

So much for it not being on their end and me needing to reboot my routers, cameras and network.

Because I didn't get a chance to do it yet and it started working again all on it's own.

Hmmmmm

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jimy3000

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Re: Push notifications not working as of approx. Dec. 13th..fyi
« Reply #9 on: December 15, 2016, 03:20:14 AM »

Well.with no update or anything I adjusted notifications working again..keep our fingers crossed..would be nice if company put out bulletins when system errors are not the customer so we don't waste time doing useless reboots.tweaks etc
« Last Edit: December 15, 2016, 04:26:08 AM by jimy3000 »
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FurryNutz

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Re: Push notifications not working as of approx. Dec. 13th..fyi
« Reply #10 on: December 15, 2016, 06:33:12 AM »

What OS mobile app are you using? iPhone or Android?

Same issues here. No push notifications since 12/13/16....been using dlink cams for years with no issues.
Latest firmware on all 10 cameras and using latest app. Just up an quit sending push notifications 12/13/16


Called support,  said try uninstall and reinstall app....we shall see
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Victor Jared

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Re: Push notifications not working as of approx. Dec. 13th..fyi
« Reply #11 on: December 15, 2016, 12:28:48 PM »

Not that it matters,  but my issue was with the Android app. Tried the app on 2 different Android cell phones during the notification outage from 12/13 to 12/16.

I received no motion alarm push notifications for those 3 days. And if you look at comments on the Play Store, neither did users who downloaded the app during that time frame.

As I mentioned,  nothing I did on my end made a difference because I didn't get around to rebooting all 10 cameras and/or my cable modem & router yet and BOOM mysteriously push notifications have returned.

So it was definitely on your end DLINK....how can your tech folks not know about things like this when forums and play store comments are all saying same thing, you at least could post the standard. "We are currently working on fixing this issue" type statement.  Way to lose potential customers right b4 the holidays.
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FurryNutz

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Re: Push notifications not working as of approx. Dec. 13th..fyi
« Reply #12 on: December 15, 2016, 12:33:32 PM »

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email. While posting issues in this forum is a great means of sharing information with other members and notifying D-Link of issues, D-Link escalates issues for resolution based on the volume of calls received through the official D-Link support desk. If D-Link receives a large number of calls pertaining to the same issue, that issue is more likely to be escalated as a problem for investigation and resolution. As such, in addition to posting issues in this forum, forum members are encouraged to call the toll free D-Link support desk to report their issue: 1-888-851-6464.. Since your concerns (satisfaction and otherwise) extend beyond the reach of this forum, please let us know how it goes.

Not that it matters,  but my issue was with the Android app. Tried the app on 2 different Android cell phones during the notification outage from 12/13 to 12/16.

I received no motion alarm push notifications for those 3 days. And if you look at comments on the Play Store, neither did users who downloaded the app during that time frame.

As I mentioned,  nothing I did on my end made a difference because I didn't get around to rebooting all 10 cameras and/or my cable modem & router yet and BOOM mysteriously push notifications have returned.

So it was definitely on your end DLINK....how can your tech folks not know about things like this when forums and play store comments are all saying same thing, you at least could post the standard. "We are currently working on fixing this issue" type statement.  Way to lose potential customers right b4 the holidays.
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jimy3000

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Re: Push notifications not working as of approx. Dec. 13th..fyi
« Reply #13 on: December 17, 2016, 03:17:58 AM »

Agree 100% with your comments..dlink is terrible being proactive when there is a problem on their end..should not be the customer telling them that part of their system is down..they should notify us immediately ..

Not that it matters,  but my issue was with the Android app. Tried the app on 2 different Android cell phones during the notification outage from 12/13 to 12/16.

I received no motion alarm push notifications for those 3 days. And if you look at comments on the Play Store, neither did users who downloaded the app during that time frame.

As I mentioned,  nothing I did on my end made a difference because I didn't get around to rebooting all 10 cameras and/or my cable modem & router yet and BOOM mysteriously push notifications have returned.

So it was definitely on your end DLINK....how can your tech folks not know about things like this when forums and play store comments are all saying same thing, you at least could post the standard. "We are currently working on fixing this issue" type statement.  Way to lose potential customers right b4 the holidays.
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FurryNutz

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Re: Push notifications not working as of approx. Dec. 13th..fyi
« Reply #14 on: December 19, 2016, 10:25:05 AM »

Has the notifications returned for you?
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