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Author Topic: 202L Disconnect (RESOLVED)  (Read 17705 times)

BAMoh

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Re: 202L Disconnect
« Reply #45 on: November 30, 2016, 11:59:23 AM »

I just found this on D-Links FB page:
"The mydlink portal will undergo the server maintenance. Kindly be noted the mydlink portal and the mydlink apps may be temporarily unavailable during this period.
We apologize for any inconvenience.
* US, Canada and South America: November 30, 2016 12:00am 2:00am (UTC-7) / 3:00pm-5:00pm (UTC+8)
* Europe, Russia, Turkey and Israel: December 1, 2016 2:00am-4:00am (UTC) / 10:00am-12:00pm (UTC+8)"

Might check for this issue tomorrow and after...
The problems predate the server maintenance. If anything I hope they are fixing the issue. SMH.
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FurryNutz

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Re: 202L Disconnect
« Reply #46 on: November 30, 2016, 12:43:19 PM »

Yes, I know the problems pre-date. I'm hoping the issues will be fixed in this maintenance period.
Last maintenance was on the 15th. Seems when the some problem may have been intro'd.  ???
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helppls

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Re: 202L Disconnect
« Reply #47 on: November 30, 2016, 12:46:55 PM »

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. Reference this forum thread. We find that phone contact has better immediate results over using email. Ask for escalated support if needed.
Let us know how it goes please.

Thank you, I think I will have to :(

I've already done extensive troubleshooting on my own so I'm afraid about whether they're going to be able to help, but I can only try before I cut losses and buy a different product. I need something urgently for an intruder and 202L is really terrible.
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FurryNutz

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Re: 202L Disconnect
« Reply #48 on: November 30, 2016, 12:53:18 PM »

There is maintenance going on with the MDL service which the DNR uses so you might see if it works better tomorrow or the day after.

Another option short term would be to install D-View Cam software on a PC and point your cameras to it if your needing something quick to capture video.

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. Reference this forum thread. We find that phone contact has better immediate results over using email. Ask for escalated support if needed.
Let us know how it goes please.

Thank you, I think I will have to :(

I've already done extensive troubleshooting on my own so I'm afraid about whether they're going to be able to help, but I can only try before I cut losses and buy a different product. I need something urgently for an intruder and 202L is really terrible.
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
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Strikeking

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Re: 202L Disconnect
« Reply #49 on: November 30, 2016, 06:40:48 PM »

Its got to be a MDL issue. Ive tried everything. Also whenever my DNR goes offline on MDL i can still acess it thru 192.xxx.x.x adress. And it takes me to the advance setting page where i can see both my cameras and they are online and acually still recording..Yet when i use MDL its offline apparenlty

BTW you can access it but keep in mind when it goes offline from MDL I think you are no longer recording. Look at your available playback. I find that that section of time is missing ie there were no recordings when it disconnected. Plus you are logging in directly to the DNR within your network. If you were remote then you would be out of luck. These are all flaws and problems with the DNR.

No im deffinatly still recording when offline on MDL but online local
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RYAT3

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Re: 202L Disconnect
« Reply #50 on: December 01, 2016, 09:34:53 AM »

I restarted the Dnr 202l last night, and it hasn't been offline yet. Hopefully this issue is now resolved.

Shouldn't have happened in the 1st place though.  ::)
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FurryNutz

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Re: 202L Disconnect
« Reply #51 on: December 01, 2016, 10:10:38 AM »

I restarted mine yesterday after noon after I go home. It's offline as of today at work. I presume maybe I should have restarted it later. Trying to get someone to restart it now.  ::)

I restarted the Dnr 202l last night, and it hasn't been offline yet. Hopefully this issue is now resolved.

Shouldn't have happened in the 1st place though.  ::)
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FurryNutz

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Re: 202L Disconnect
« Reply #52 on: December 01, 2016, 11:13:44 AM »

Ok restarted at 12Pm today and it's online. Will see what happens.  ::)
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Strikeking

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Re: 202L Disconnect
« Reply #53 on: December 01, 2016, 01:19:18 PM »

Mine stayed online overnight till this afternoon. It's offline line now..this is rediculous.
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FurryNutz

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Re: 202L Disconnect
« Reply #54 on: December 01, 2016, 01:26:42 PM »

What region are you located?

Curious, is uPnP enabled on the main host router and the DNR?

Mine stayed online overnight till this afternoon. It's offline line now..this is rediculous.
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Strikeking

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Re: 202L Disconnect
« Reply #55 on: December 01, 2016, 01:58:18 PM »

Canada..yes and yes
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FurryNutz

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Re: 202L Disconnect
« Reply #56 on: December 01, 2016, 02:08:54 PM »

Wondering if you disable uPnP and any uPnP Port Forwarding on the DNR would exhibit any differences.
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BAMoh

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Re: 202L Disconnect
« Reply #57 on: December 01, 2016, 07:05:48 PM »

Both of mine went down. Some cams went down. I put it all back online this morning and its been OK. IMO this is not professional grade equipment. We all know its consumer class but it should have very little down time. And that down time should not have to result in manual recovery. They need to figure out how to make product recover by itself.
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FurryNutz

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Re: 202L Disconnect
« Reply #58 on: December 02, 2016, 06:45:28 AM »

DNR is down. Camera Still online.
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BAMoh

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Re: 202L Disconnect
« Reply #59 on: December 02, 2016, 07:16:27 AM »

DNR is down. Camera Still online.
That has been a common problem for me.
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