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Author Topic: My camera keeps disconnecting II  (Read 2109 times)

gratton

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My camera keeps disconnecting II
« on: August 24, 2016, 10:31:03 AM »

Same thing has been happening to me since I've own this camera! I have to unplug/plug it from the wall to make it come online again. I've tried to put automatic restart, placing it few feet from the wifi router, reinstalling the firmware...nothing worked. It keeps disconnecting very 1-2 days.
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FurryNutz

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    • Router Troubleshooting
Re: My camera keeps disconnecting II
« Reply #1 on: August 24, 2016, 10:34:09 AM »

Link>Welcome!

  • What Hardware version is your DCS? Look at the sticker behind or under the camera.
  • Link>What Firmware version is currently loaded? Found on the DCSs web page under status.
  • What region are you located?

What Mfr and model is the main host router?
What wireless modes are you using?
What is the distance between the Camera and the main host router?
How many other wireless devices do you have connected to the main host router?
  • Any 2.4Ghz or 5Ghz cordless house phones or WiFi APs near by that maybe causing interferences?
  • Any other WiFi routers in the area that maybe causing interferences? Link> Use a WiFi Scanner to find out. How many?

I recommend setting a static IP address ON the cameras outside of the main host routers default DHCP IP address pool as a troubleshooting step: 192.168.#.10 and .11  DHCP

Test cameras with uPnP and uPnP Port Forwarding both enabled on ALL cameras: DCS Cloud (L) Series Camera Configuration and Mydlink.com

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