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Author Topic: Cannot find Dlink number on camera for support  (Read 1533 times)

retired827

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Cannot find Dlink number on camera for support
« on: June 27, 2016, 09:55:12 AM »

Trying to contact Dlink support vial email and it requires a Dlink #, drawing shows on back of camera. There is no # on back of camera, I have the mac address and serial number on the card it came with! but no dlink #.
The problem I am having the camera is fine in local mode but when I try to look at it via mydlink it takes forever to load or never loads. When it does load it do not stay connected.

Thanks Bob
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RYAT3

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Re: Cannot find Dlink number on camera for support
« Reply #1 on: June 27, 2016, 10:02:56 AM »

The 2630l information is on the bottom, under the base.
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retired827

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Re: Cannot find Dlink number on camera for support
« Reply #2 on: June 27, 2016, 10:12:27 AM »

Great I just mounted the camera under the eaves of the house on a ladder and was hoping it was not underneath. Also I just notice there is a number under the camera icon on mydlink is that the dlink #.

Thanks Bob
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FurryNutz

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    • Router Troubleshooting
Re: Cannot find Dlink number on camera for support
« Reply #3 on: June 27, 2016, 10:29:12 AM »

 Technical Support can be reached at:
Consumer/Retail Support
24 hours a day, 7 days a week
1 (877) 453-5465

Multimedia Product Support
24 hours a day, 7 days a week
1 (888) 851-6464
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RYAT3

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Re: Cannot find Dlink number on camera for support
« Reply #4 on: June 27, 2016, 01:02:35 PM »

I have difficulties too sometimes with the mydlink lite app and the 2630l.

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