• September 15, 2019, 07:51:24 PM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Pages: 1 [2]

Author Topic: Cannot connect to camera  (Read 29851 times)

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 47755
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Cannot connect to camera
« Reply #15 on: June 27, 2016, 03:35:18 PM »

Ok so lets update the fw on the router. V1.06 is available on there web site.  Down load the fw file and use ie or ff to manually update the router.

What FW is currently loaded on the DIR-645?
Is this the only D-Link camera you have?
Is uPnP enabled on the router?

Firmware on the router is 1.01, it says it's the most recent version.
Yes, this is the only D-Link camera I have.
Yes, under Advanced > Advanced Network, I have 'Enable uPnP IGD' checked.
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

joustr

  • Level 1 Member
  • *
  • Posts: 15
Re: Cannot connect to camera
« Reply #16 on: July 02, 2016, 02:09:10 PM »

That's really weird that there is new firmware on the website, but when I press the button to check for new firmware in the administrator for my DIR-645, it said that the firmware was up to date at 1.01. Bug?

I updated the new 1.04 firmware (the 1.06 you mentioned was noted in the title of a security advisement here: http://support.dlink.com/ProductInfo.aspx?m=DIR-645), and I also added the 1.04.B13 security patch. Now when I press the 'Check Now' button to see if the firmware is up to date, I get a message that says 'no response, make sure you're connected to the internet'. There is no doubt that I am connected properly to the internet.

Anyway, the 1.04 firmware update on the router hasn't made a difference, I still get 'Cannot connect to camera' on both local and remote.

Something else I tried was connecting directly to the wifi network of the camera from my laptop, then going to the admin by 10.255.255.1 and upgrading the firmware again, in case there was some issue with upgrading it while connected through my router. It did the same thing I mentioned in my original post, where the iframe changes to "The connection was reset" in the middle of uploading it. I had to power cycle the camera to get it responsive again. Firmware is 1.03.03, still get 'cannot connect to camera'.

Something I noticed is that on the support site for DCS-2630L (http://support.dlink.com/ProductInfo.aspx?m=DCS-2630L) firmware 1.03.03 is no longer available. Is there a reason for that? EDIT: looks like it's on the mydlink.com support site, but not the support.dlink.com site.
« Last Edit: July 02, 2016, 03:15:09 PM by joustr »
Logged

joustr

  • Level 1 Member
  • *
  • Posts: 15
Re: Cannot connect to camera
« Reply #17 on: July 02, 2016, 03:16:34 PM »

I spent some more time on the phone with D-Link support today. I followed their instructions, and still get 'cannot connect to camera'.
They're escalating it to a higher level of technician who is going to call me back during the week.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 47755
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Cannot connect to camera
« Reply #18 on: July 02, 2016, 04:24:54 PM »

Please get all DIR-645 FW updates from the main support site:
http://support.dlink.com/ProductInfo.aspx?m=DIR-645

Manually download the FW file and manually upgrade the router using this process:
Link> >FW Update Process

As routers get older, the FW update servers are not used for older routers. So the Update button on the router become of no use. We find that manually updating FW process is best and ensures a good installation of the FW file.

Try disabling uPnP and uPnP Port Forwarding on the camera and see if this helps. I installed a DIR-835 today and could not get my DCS-933L to connect on the Lite app on my phone until I set a static IP address and disabled uPnP and uPnP Port Forwarding. The DIR-835 is around the same era as the 645 router.



Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

BAMoh

  • Level 3 Member
  • ***
  • Posts: 296
Re: Cannot connect to camera
« Reply #19 on: July 03, 2016, 10:59:49 PM »

I think if you set up a static IP all your problems would go away. Maybe get a better router capable of streaming video as well.
Logged
"That's laughable...."  Impress me. Need COMPETENT help.

joustr

  • Level 1 Member
  • *
  • Posts: 15
Re: Cannot connect to camera
« Reply #20 on: July 04, 2016, 10:35:50 AM »

SOLVED: I did as you suggested and turned off uPnP and uPnP Port Forwarding on the camera, and set a static IP for the camera in my router. Now the app connects and I was able to successfully connect the camera to mydlink.com. Thank you FurryNutz and BAMoh!

I don't think it will be obvious to everyone how to do these things if anyone else with the same problem comes across this thread, so here's exactly what solved this (this is for the DIR-645, if you have a different router, this may vary for you):
  • You'll first have to have your camera connected to your home router.
  • Log into your router's admin by going to 192.168.0.1, enter your user name and password.
  • Go to Setup > Network settings, and find your camera in the list of Dynamic DHCP Clients, and copy the information for the computer name, ip address, and mac address into the form above for 'Add DHCP Reservation'
  • Hit 'Add/Update' button and then 'Save Settings' at the bottom of the screen.
  • You may need to restart your router after you do this.
  • Once your camera reconnects, go to the IP address you entered above in your browser, like 192.168.0.103, and log into the admin.
  • Go to Setup > Network and uncheck 'uPnP' and 'uPnP Port forward' and save settings.
  • Now try adding the camera to your account through the app.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 47755
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Cannot connect to camera
« Reply #21 on: July 04, 2016, 01:09:14 PM »

Awesome, glad it worked. I think that it maybe a uPnP issue on the older DIR series routers that may have not been updated. I know with a newer generation router, DIR-8## and upwards, I have left uPnP and uPnP Port Forwarding enabled on the camera and all services work. So this maybe just the differences in the older uPnP code that maybe out of date now. I don't think D-Link will be updating those older router unless is there is a major security issue. There was at some point and there was several updates to various routers and I think the 645 was one of them. At any rate, glad it working.

Enjoy.  ;)
« Last Edit: July 05, 2016, 10:29:56 AM by FurryNutz »
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting
Pages: 1 [2]