• September 20, 2020, 06:36:25 AM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Author Topic: DSL-4320L Router Disconnection Issue  (Read 5583 times)

Bluegills

  • Level 1 Member
  • *
  • Posts: 1
DSL-4320L Router Disconnection Issue
« on: January 13, 2016, 12:04:02 AM »

Greetings,

I am having trouble with my recent purchase of a DSL-4320L Modem Router, it took over 24 hours to get it to work properly and 3 phone calls to d-link but it finally works... to a degree.

So most of the household uses wireless connections to the modem-router that we used to have, and now the current DSL we have. However, the router keeps dropping clients and not showing up on the connections in Windows for any available network for a certain amount of time, but reappears and is able to be reconnected. This is not desirable as most users in the household need a constant connection for both work and entertainment.

So, the router disconnects clients at random intervals for random times (less than a minute at most), which happen from between 5 minutes to roughly an hour. Not sure what is causing this and hope that the D-Link community can help as I do not wish to call up D-Link again (preferably).

Cheers.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49187
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: DSL-4320L Router Disconnection Issue
« Reply #1 on: January 13, 2016, 07:08:59 AM »

Link>Welcome!

  • What Hardware version is your modem? Look at the sticker under modem.
  • Link>What Firmware version is currently loaded? Found on the modems web page under status.
  • What region are you located?

How many wireless devices do you have and how many are online at the same time?

Wireless Configurations
Links>Wireless Installation Considerations and Managing Signal Congestion and Good Neighbour Policy
  • Ensure the default (dlink) SSID name is changed. Ensure that different SSID names are used between each WiFi 2.4/5Ghz radios. Can be anything and not something that's already in use by any neighbouring WiFi routers. Under Setup/Wireless/Manual.
  • What wireless modes are you using?
  • 2.4Ghz Routers only: Try single mode G or N or mixed G and N?
  • 2.4Ghz and 5Ghz routers: Try single mode G or N or mixed G and N on 2.4Ghz and single mode N or AC on 5Ghz?
  • Channel Width set for Auto 20/40Mhz
  • Try setting a manual Channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear. 13 for EU regions. Try channel 48 or 149 on 5Ghz.
  • What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto TPIK and AES.
  • What wireless devices do you have connected?
  • Ensure any devices with WiFi adapter drivers are updated.
  • Any 2.4Ghz or 5Ghz cordless house phones or WiFi APs near by that maybe causing interferences?
  • Any other WiFi routers in the area that maybe causing interferences? Link> Use a WiFi Scanner to find out. How many?


Modem Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
3-6' feet minimum safe distance between devices.
Placement on main level floor and central in the building and WELL ventilated is preferred. Not in basements or closets as building materials, or near by electronics devices could interfere or hinder good signal propagation.
http://www.smallnetbuilder.com/wireless/wireless-basics/31083-smallnetbuilders-wireless-faq-the-essentials
http://www.foxnews.com/tech/2015/10/27/how-to-get-stronger-wi-fi-signal.html?icid=maing-grid7|main5|dl31|sec1_lnk3%26pLid%3D1839803170
Logged
"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!