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Author Topic: Can not connect to server on new version of ios Dviewcam v1.8  (Read 5903 times)

Dans

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Can not connect to server on new version of ios Dviewcam v1.8
« on: December 02, 2015, 03:27:11 AM »

After updating to version 1.8, I can no longer connect to my server where I was previously able to with v1.6.1
I was connecting with exactly the same addresses, ports etc. Just tested on a second device that I thankfully didn't update, and it still connects fine.

The error message is
"Warning Message
Can't connect to server"
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FurryNutz

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Re: Can not connect to server on new version of ios Dviewcam v1.8
« Reply #1 on: December 02, 2015, 06:56:13 AM »

What iOS version are you using on the Apple device?
Try un-installing the app then re-installing it.
Ensure the configuration of the Server is correct and information has not changed.
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Dans

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Re: Can not connect to server on new version of ios Dviewcam v1.8
« Reply #2 on: December 02, 2015, 10:39:05 AM »

I've tried reinstalling it but to no avail. I am positive my information is correct. :(
I am on iOS 9.1
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FurryNutz

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Re: Can not connect to server on new version of ios Dviewcam v1.8
« Reply #3 on: December 02, 2015, 10:48:00 AM »

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.

I've tried reinstalling it but to no avail. I am positive my information is correct. :(
I am on iOS 9.1
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Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
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mlbargman

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Re: Can not connect to server on new version of ios Dviewcam v1.8
« Reply #4 on: December 02, 2015, 12:26:13 PM »

I'm having the same issue after the update. No luck on uninstalling either the app or D-Viewcam on the server. :(
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Kakashi::.

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Re: Can not connect to server on new version of ios Dviewcam v1.8
« Reply #5 on: December 02, 2015, 04:31:31 PM »

I'm having the same issue after the update. No luck on uninstalling either the app or D-Viewcam on the server. :(

I'm trying to setup a test environment here, but, I have one question: What D-View CAM version is the server running?

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mlbargman

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Re: Can not connect to server on new version of ios Dviewcam v1.8
« Reply #6 on: December 03, 2015, 08:02:36 AM »

3.6.3
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FurryNutz

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Re: Can not connect to server on new version of ios Dviewcam v1.8
« Reply #7 on: December 03, 2015, 08:28:10 AM »

Would 3.6.4 make any difference?
http://forums.dlink.com/index.php?topic=63729.0
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Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
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mlbargman

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Re: Can not connect to server on new version of ios Dviewcam v1.8
« Reply #8 on: December 03, 2015, 09:09:08 AM »

Nope. Makes no difference. Something has to be up with the new app...or I'm missing something stupid...
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FurryNutz

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Re: Can not connect to server on new version of ios Dviewcam v1.8
« Reply #9 on: December 03, 2015, 09:10:26 AM »

Ok, thanks for trying. It's being reviewed so I'm sure the problem will be found.  ;)
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Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
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mlbargman

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Re: Can not connect to server on new version of ios Dviewcam v1.8
« Reply #10 on: December 03, 2015, 09:12:03 AM »

Thanks! :)
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mlbargman

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Re: Can not connect to server on new version of ios Dviewcam v1.8
« Reply #11 on: December 08, 2015, 02:52:04 PM »

Anyone have any luck with a fix for this? I have upper management upset that they can't look at our cameras from home...
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Dans

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Re: Can not connect to server on new version of ios Dviewcam v1.8
« Reply #12 on: December 08, 2015, 03:14:32 PM »

You could rollback if you have the old versions stored in iTunes or something.
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FurryNutz

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Re: Can not connect to server on new version of ios Dviewcam v1.8
« Reply #13 on: December 08, 2015, 04:49:20 PM »

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
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Cable:200mb/10Mb>Motorola MB7420>COVR3902>HP 24pt Gb Switch. 3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,865L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L and 960L.
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mlbargman

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Re: Can not connect to server on new version of ios Dviewcam v1.8
« Reply #14 on: February 11, 2016, 06:31:19 AM »

Anyone get this to work at all yet? New version of the app still will not connect for me
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