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Author Topic: DCS-2330L firmware update not working  (Read 20229 times)

FurryNutz

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Re: DCS-2330L firmware update not working
« Reply #30 on: January 10, 2016, 11:02:19 AM »

  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?
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wired1979

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Re: DCS-2330L firmware update not working
« Reply #31 on: January 10, 2016, 02:14:52 PM »

  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?

DIR-880L HW:A1 FW:1.05WW
dcs-2330l h/w ver a1 Firmware Version 1.01.06
USA
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FurryNutz

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Re: DCS-2330L firmware update not working
« Reply #32 on: January 10, 2016, 02:37:49 PM »

Does the MDL service detect that there is any FW updates if you set up the camera using what is currently loaded?
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wired1979

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Re: DCS-2330L firmware update not working
« Reply #33 on: January 10, 2016, 02:59:15 PM »

yes, it prompts me every time I access the camera telling me that I need to update the camera for it to work properly
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FurryNutz

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Re: DCS-2330L firmware update not working
« Reply #34 on: January 10, 2016, 03:09:57 PM »

Which browser are you using when connected to the MDL service?

The last time I updated my camera was using IE11 and I was at work and completed correctly.
It is critical that the wireless signal is good between the main host router and the camera.
It should update correctly. It does take a several minutes.
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wired1979

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Re: DCS-2330L firmware update not working
« Reply #35 on: January 10, 2016, 04:04:11 PM »

Which browser are you using when connected to the MDL service?

The last time I updated my camera was using IE11 and I was at work and completed correctly.
It is critical that the wireless signal is good between the main host router and the camera.
It should update correctly. It does take a several minutes.

I tried firefox 43.0.4
I tried IE 11.0.96
I am hard wired to the router from my laptop and hardwired from the router to the camera.

I still get this error:
Page Web inaccessible
ERR_CONNECTION_RESET
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FurryNutz

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Re: DCS-2330L firmware update not working
« Reply #36 on: January 10, 2016, 05:48:08 PM »

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
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ceglia

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Re: DCS-2330L firmware update not working
« Reply #37 on: January 10, 2016, 05:57:16 PM »

Which browser are you using when connected to the MDL service?

The last time I updated my camera was using IE11 and I was at work and completed correctly.
It is critical that the wireless signal is good between the main host router and the camera.
It should update correctly. It does take a several minutes.

I tried firefox 43.0.4
I tried IE 11.0.96
I am hard wired to the router from my laptop and hardwired from the router to the camera.

I still get this error:
Page Web inaccessible
ERR_CONNECTION_RESET

Did you try rebooting your camera before updating? That worked for a couple of us. Someone else also suggested updating incrementally. Did you try that?
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DLINK DCS-942L & DCS-2330L, Asus RT-N66U router

wired1979

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Re: DCS-2330L firmware update not working
« Reply #38 on: January 18, 2016, 04:01:27 PM »

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.

I contacted tech support.  We got the firmware update loaded. 
I reset the camera back to factory default again.
I had to connect the camera directly to my computer with the supplied white Ethernet cable, bypassing the router.
Manually set the IP address on my computer to 192.168.0.99, Subnet mask 255.255.255.0, Gateway 192.168.0.20
then open firefox and entered the factory default camera IP of 192.168.0.20, you may need unplug the Ethernet cable for 10 seconds for work.s
I logged into the camera and proceeded to load the firmware update.  this worked.
According to tech support this is their last ditch procedure for loading firmware.
Does anyone have documentation on this procedure from d-link?

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FurryNutz

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Re: DCS-2330L firmware update not working
« Reply #39 on: January 18, 2016, 04:24:03 PM »

I updated this FAQ last year:
Emergency Recovery Mode
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wired1979

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Re: DCS-2330L firmware update not working
« Reply #40 on: January 18, 2016, 04:26:11 PM »

I updated this FAQ last year:
Emergency Recovery Mode

Great and thanks.

I wish you had posted that link a week ago... 
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FurryNutz

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Re: DCS-2330L firmware update not working
« Reply #41 on: January 18, 2016, 04:42:54 PM »

I presumed that the camera was working with the information I was given so I presumed it was the FW update process that was not working. I only post that link when the camera is bricked due to a bad FW update.  ::)

You have it now.

Enjoy.
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RYAT3

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Re: DCS-2330L firmware update not working
« Reply #42 on: March 04, 2016, 09:14:17 PM »

Hope it works good. Let us know how it goes.  ;)

It did... but..

There was a semi-crisis at some point ---- the camera got knocked off line for whatever reason.. I had to instruct my clients to UN-plug their printer and remove the ethernet cover to connect the ethernet cable... and it found the camera .. and now works again wireless...


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FurryNutz

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Re: DCS-2330L firmware update not working
« Reply #43 on: March 05, 2016, 08:28:55 AM »

Is the printer wireless by chance?
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RYAT3

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Re: DCS-2330L firmware update not working
« Reply #44 on: March 05, 2016, 09:21:34 AM »

Is the printer wireless by chance?

Nope. Wired.
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