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Author Topic: DCS-2330L firmware update not working  (Read 20090 times)

supermalemodel

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DCS-2330L firmware update not working
« on: October 15, 2015, 04:34:59 PM »

I setup my DCS-2330L camera successfully but the firmware update is not working.  There are two sites one says the latest firmware is release 12 and the other shows the latest as release 02.  No matter which one I try to upload both BIN files fail with message that firmware is corrupt.  I am downloading from D-Link website.  When I use the setup wizard and search for latest update that is when it shows release 12 as the latest.  When I go to the D-link website it shows release 02 as the latest.  Very confusing?  I have the camera hooked up to my router via Ethernet cable and green light is on with each attempt.  Current version is 1.01.06 so none of my attempts have upgraded the firmware.  Both the camera and PC are on the same network.  This process should be easier and I should not be getting missed signals and told that two different versions are the most current.
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guims

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Re: DCS-2330L firmware update not working
« Reply #1 on: October 18, 2015, 08:23:28 PM »

I have the same problem ! Please Help us ! I Think the file.bin is corrupt !!
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Kakashi::.

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Re: DCS-2330L firmware update not working
« Reply #2 on: October 19, 2015, 02:19:04 PM »

The firmware files have been posted on the US Support Website now:

http://support.dlink.com/ProductInfo.aspx?m=DCS-2330L

Let us know if it is still failing to update.
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guims

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Re: DCS-2330L firmware update not working
« Reply #3 on: October 19, 2015, 04:38:41 PM »

same problem for me with the both firmware   :(
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Kakashi::.

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Re: DCS-2330L firmware update not working
« Reply #4 on: October 19, 2015, 05:15:34 PM »

same problem for me with the both firmware   :(

 ??? ??? ??? ??? ???

This has worked for some people, just make sure you have the latest firmware: 

  • After the upgrade, RESET the camera to factory setting, using the RESET button
  • Login to the mydlink® service portal (you can use the app also) and ensure the camera is no longer displaying "attached" to your account
  • if you still see the camera attached to your account DELETE it (you will need to use the portal for this) the app will show gray out items that can't be deleted.
  • Once the camera is removed from your account, use the app in local mode to find the camera connected to your local network, and follow the app setup wizard to rebind the camera to your account
  • If you are unsuccessful using the App and  get a error message, RESET the camera again and try using the latest Windows or Mac Install Wizard

Please post here any error messages and at what step did the installation or setup failed. 

We are currently investigating this issue and any and all information will help us get it fixed.   Thanks for your input everyone!

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guims

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Re: DCS-2330L firmware update not working
« Reply #5 on: October 19, 2015, 07:29:14 PM »

thank you for answer

I reset camera many times and set (with mobile app or setup windows wizard) with and without ethernet wire.
when the camera is add, mydlink propose to me a update :

Firmware update needed!
Your device's firmware needs to be updated in order to ensure that you get the best performance out of your device.
Update information:
Current Firmware Version: 1.01.06
New Firmware Version: 1.12.00
File Size: 14.94M

- when i do the update a window appears but nothing happens :

Updating your firmware may take some time depending on your Internet connection and bandwidth.
Do not unplug your device or computer during the firmware update process.

- when i try to do update manualy by my ip camera, i select maintenance and firmware update, i select your file.bin but the browser say (i try with Chrom, Edge and IE) :
Page Web inaccessible
ERR_CONNECTION_RESET

should I return the camera?



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FurryNutz

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Re: DCS-2330L firmware update not working
« Reply #6 on: October 20, 2015, 08:56:39 AM »

Are you experiencing any problems with the camera?
It's recommended to not update unless your experiencing issues...
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guims

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Re: DCS-2330L firmware update not working
« Reply #7 on: October 20, 2015, 05:59:36 PM »

my cam, not working. i can't upgrade and does not format sd card, does not record, i think i return the camera.
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FurryNutz

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Re: DCS-2330L firmware update not working
« Reply #8 on: October 21, 2015, 06:48:15 AM »

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. I think this is just a configuration issue. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
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eoga

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Re: DCS-2330L firmware update not working
« Reply #9 on: November 16, 2015, 07:45:52 PM »

Is this a general problem for this camera. I am reading in a couple forums that people can not upgrade the firmware. I have the exact same problem reported here. If i try to upgrade it using mydlink.com page it just filed and if I tried manually using any browse (IE, opera, Chrome, Firefox) all of them failed after I choosing the .bin file and clicking upload. So i dont think it is because I received a faulty camera if there are the same reports everywhere. Is there a way to upgrade the firmaware. I just cane believe Dlink has this kind of problems.
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FurryNutz

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Re: DCS-2330L firmware update not working
« Reply #10 on: November 16, 2015, 07:49:54 PM »

PC 3rd Party Security Software Configurations
  • Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.

What Mfr and model is the main host router?
What wireless modes are you using?
If the wirless signal isn't good, the try using wired LAN cable connection to update the FW.
We recommend setting a static IP address ON the camera out side the main host routers DHCP IP address pool. I.e. 192.168.#.23 or .30

Is this a general problem for this camera. I am reading in a couple forums that people can not upgrade the firmware. I have the exact same problem reported here. If i try to upgrade it using mydlink.com page it just filed and if I tried manually using any browse (IE, opera, Chrome, Firefox) all of them failed after I choosing the .bin file and clicking upload. So i dont think it is because I received a faulty camera if there are the same reports everywhere. Is there a way to upgrade the firmaware. I just cane believe Dlink has this kind of problems.
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eoga

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Re: DCS-2330L firmware update not working
« Reply #11 on: November 16, 2015, 08:14:51 PM »

PC 3rd Party Security Software Configurations
  • Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.

What Mfr and model is the main host router?
What wireless modes are you using?
If the wirless signal isn't good, the try using wired LAN cable connection to update the FW.
We recommend setting a static IP address ON the camera out side the main host routers DHCP IP address pool. I.e. 192.168.#.23 or .30

Is this a general problem for this camera. I am reading in a couple forums that people can not upgrade the firmware. I have the exact same problem reported here. If i try to upgrade it using mydlink.com page it just filed and if I tried manually using any browse (IE, opera, Chrome, Firefox) all of them failed after I choosing the .bin file and clicking upload. So i dont think it is because I received a faulty camera if there are the same reports everywhere. Is there a way to upgrade the firmaware. I just cane believe Dlink has this kind of problems.

I already tried everything I could think of, including trying to upgrade the camera wired and not wireless and still the same problem. My router is a Netgear R7000 and like I mentioned I already tried using the cable so the wireless configuration doesnt matter anymore. I disable all the firewall and AV programs i have and nothing.  Sorry but it is not a little bit weird that a couple more people is reporting the same issue. It is not only one or two persons reporting these and with the exact same results.
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FurryNutz

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Re: DCS-2330L firmware update not working
« Reply #12 on: November 16, 2015, 08:18:14 PM »

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
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ceglia

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Re: DCS-2330L firmware update not working
« Reply #13 on: November 28, 2015, 10:33:38 AM »

Same exact problem as eoga.  Tried upgrading firmware over ethernet with wireless disabled.  Using an Asus RT-N66U router.  Camera has static IP.  Tried upgrading via mydlink.com as well as through the camera's web admin interface.  No success with either method.  Results are identical to those reported by eoga.

Anyone actually able to upgrade successfully??
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DLINK DCS-942L & DCS-2330L, Asus RT-N66U router

ceglia

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Re: DCS-2330L firmware update not working
« Reply #14 on: November 28, 2015, 11:02:20 AM »

got it to upgrade!  crazy.  i rebooted the camera (not sure that helped at all), then tried upgrading again through the web admin page (not mydlink).  it failed.  tried two more times, and the third time it just worked!  so maybe try rebooting the camera and then give it multiple tries??

now to see if the upgrade was worth it... good luck to all.
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DLINK DCS-942L & DCS-2330L, Asus RT-N66U router
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