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Author Topic: DIR-865L drops wireless connection when Steam Updates a game  (Read 4042 times)

TatorTot

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  • Posts: 1

Technical info
Firmware: 1.07
Modem: Arris Touchstone TM902
OS: Windows 7
Wireless NIC: Asus PCE-N15

Simply put, I switched ISPs recently and went back to using the DIR-865L. I was previously using U-Verse with their in-bundle WiFi Router and there were no problems with the router or Steam's automatic updates of games. Since I switched to Charter I am now using the DIR-865L and updated it to the current firmware. Unfortunately anytime it tries to update a game, the Wireless connection on my computer looses Internet. I have confirmed with another LInksys router (as well as the old U-Verse router) that it's an issue specifically with the DIR-865L.
I would like some help on fixing this issue as the router otherwise, functions properly. It's only when Steam tries to update a game do things fall apart. Personally, I find this unacceptable.
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FurryNutz

  • Poweruser
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  • Posts: 47844
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: DIR-865L drops wireless connection when Steam Updates a game
« Reply #1 on: June 30, 2015, 07:17:08 AM »

Link>Welcome!

  • What region are you located?
  • Are you wired or wireless connected to the router? Does this happen over a wired connection?
Does this happen on the Linksys as you mention you confirmed with that Mfr router as well?

  • Has a Factory Reset been performed?
  • Was a Factory Reset performed before and after any firmware updates then set up from scratch?
  Link> >FW Update Process
  • Was the router working before any firmware updates?

Wireless Configurations
Links>Wireless Installation Considerations and Managing Signal Congestion and Good Neighbour Policy
  • Ensure the default (dlink) SSID name is changed. Ensure that different SSID names are used between each WiFi 2.4/5Ghz radios. Can be anything and not something that's already in use by any neighbouring WiFi routers. Under Setup/Wireless/Manual.
  • What wireless modes are you using?

 Try single mode G or N or mixed G and N on 2.4Ghz and single mode N or AC on 5Ghz?[/li]
[li]Try setting a manual Channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear. 13 for EU regions. Try channel 48 or 149 on 5Ghz.[/li]
[li]What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto TPIK and AES. [/li]
[li]What wireless devices do you have connected?[/li]
[li]Ensure any devices with WiFi adapter drivers are updated.[/li]
[li]Any 2.4Ghz or 5Ghz cordless house phones or WiFi APs near by that maybe causing interferences?[/li]
[li]Any other WiFi routers in the area that maybe causing interferences? Link> Use InSSIDer to find out. How many? Use v3, its free.[/li]
[li]If you have any of these options, Try turning OFF or ON Short GI, WLAN Partition, Extra Wireless Protection and HT 20/40 Co-existence if you have it. Also testing with HT20/40Mhz Co-existence enabled will impact results as well. I prefer to use this option OFF. Recommended settings are default. Under Advanced/Advanced Wireless. [/li][/list]


Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
3-6' feet minimum safe distance between devices.
Placement on main level floor and central in the building and WELL ventilated is preferred. Not in basements or closets as building materials, or near by electronics devices could interfere or hinder good signal propagation.
http://www.smallnetbuilder.com/wireless/wireless-basics/31083-smallnetbuilders-wireless-faq-the-essentials
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

FurryNutz

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  • Posts: 47844
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    • Router Troubleshooting
Re: DIR-865L drops wireless connection when Steam Updates a game
« Reply #2 on: July 21, 2015, 01:19:05 PM »

Any status on this?  ???

Technical info
Firmware: 1.07
Modem: Arris Touchstone TM902
OS: Windows 7
Wireless NIC: Asus PCE-N15

Simply put, I switched ISPs recently and went back to using the DIR-865L. I was previously using U-Verse with their in-bundle WiFi Router and there were no problems with the router or Steam's automatic updates of games. Since I switched to Charter I am now using the DIR-865L and updated it to the current firmware. Unfortunately anytime it tries to update a game, the Wireless connection on my computer looses Internet. I have confirmed with another LInksys router (as well as the old U-Verse router) that it's an issue specifically with the DIR-865L.
I would like some help on fixing this issue as the router otherwise, functions properly. It's only when Steam tries to update a game do things fall apart. Personally, I find this unacceptable.
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting