• December 12, 2019, 11:43:51 PM
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Author Topic: Android mydlink lite app - Remote viewing time limit with Local Cameras  (Read 2603 times)

swampdude

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  • Posts: 2

I've been using the mydlink lite app on my Samsung Galaxy Tab 10.5 tablet for a long time without issue.  Now when I connect to any of my cameras (DCL-930L &  DCS-932LB1) via Local access, I get the 5 minute timeout, which I think is only supposed to apply to "Remote" access.   My iOS devices aren't having that problem - just the tablet.

Here's the message I get:
------
Smooth video
Remote viewing time limit reached. Would you like to reconnect?
[Cancel] [Reconnect]
------

It seems to have happened after I updated the firmware on the cameras and/or changed the resolution on two of the cameras.

How can I troubleshoot the android mydlink app?  Since I use the tablet primariily for monitoring purposes, I'd really like to get this resolved.

Thanks!
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FurryNutz

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    • Router Troubleshooting

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
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swampdude

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  • Posts: 2

UPDATE:  I spoke with D-Link tech support.  They theorized it was an app compatibility issue with my device and/or android version.  They asked for specifics and said they'd investigate but I would not be notified and would have to discover on my own if it was fixed or not.

I decided to purchase the MyDlink+ app (99 cents).  Instead of giving my MyDlink account credentials, I just chose "Local cameras".  No more time outs -- and it does look better on my tablet.  As a precaution, I also disabled automatic app updates in Google Play.

I'm wondering if a workaround in the mydlink lite program would be to log out, close mydlink lite, then open and NOT log in -- just select "Local cameras".  Hopefully this will help someone else.


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FurryNutz

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Glad you got some information and the purchased app works.

Enjoy.  ;)
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting