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Author Topic: New 2210 - no IR at all  (Read 4714 times)

mrneutron

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New 2210 - no IR at all
« on: April 03, 2015, 12:17:19 PM »

Just received a new DCS 2210 POE camera.  Plugged it in, went through the settings, upgraded the firmware to 1.22 but the IR isn't working at all.

I was trying to use it on POE and have since moved to the adapter and still no luck.  Gone through all the settings and cannot see anything set incorrectly.

Don't know what else to try except returning it

Anyone have any thoughts?  I'd love to talk to D-link support but paying for support on a day-0 device is beyond ridiculous.
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FurryNutz

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Re: New 2210 - no IR at all
« Reply #1 on: April 03, 2015, 12:28:41 PM »

Link>Welcome!

  • Link>What Firmware version is currently loaded?
  • What region are you located?

if this is a new camera, phone support should be free usually...
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mrneutron

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Re: New 2210 - no IR at all
« Reply #2 on: April 03, 2015, 12:39:44 PM »

Link>Welcome!

  • Link>What Firmware version is currently loaded?
  • What region are you located?

if this is a new camera, phone support should be free usually...

Located in Massachusetts, firmware is 1.22.00

Just did a factory reset and still no IR
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FurryNutz

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Re: New 2210 - no IR at all
« Reply #3 on: April 03, 2015, 12:50:10 PM »

Did you try to contact D-Link support already?

The unit maybe faulty and just needs to be replaced...Ask for an RMA.
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RYAT3

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Re: New 2210 - no IR at all
« Reply #4 on: June 26, 2016, 08:19:08 PM »

Just received a new DCS 2210 POE camera.  Plugged it in, went through the settings, upgraded the firmware to 1.22 but the IR isn't working at all.

I was trying to use it on POE and have since moved to the adapter and still no luck.  Gone through all the settings and cannot see anything set incorrectly.

Don't know what else to try except returning it

Anyone have any thoughts?  I'd love to talk to D-link support but paying for support on a day-0 device is beyond ridiculous.

Have you logged into the f/w page?

Advanced -> ICR & IR ->

There are options there, you might be on "OFF".


IR LIGHT

IR Light Control   
 Off   
 On   
 Sync. With ICR   
 Schedule   
  IR Light Control On(24hr)

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FurryNutz

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Re: New 2210 - no IR at all
« Reply #5 on: June 27, 2016, 07:06:16 AM »

Thanks for the info. The user hasn't been back since this posted this a year ago. I hope your info will be good for any future users though.  ;)

Just received a new DCS 2210 POE camera.  Plugged it in, went through the settings, upgraded the firmware to 1.22 but the IR isn't working at all.

I was trying to use it on POE and have since moved to the adapter and still no luck.  Gone through all the settings and cannot see anything set incorrectly.

Don't know what else to try except returning it

Anyone have any thoughts?  I'd love to talk to D-link support but paying for support on a day-0 device is beyond ridiculous.

Have you logged into the f/w page?

Advanced -> ICR & IR ->

There are options there, you might be on "OFF".


IR LIGHT

IR Light Control   
 Off   
 On   
 Sync. With ICR   
 Schedule   
  IR Light Control On(24hr)


Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
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RYAT3

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Re: New 2210 - no IR at all
« Reply #6 on: June 28, 2016, 07:10:32 PM »

Thanks for the info. The user hasn't been back since this posted this a year ago. I hope your info will be good for any future users though.  ;)

Just received a new DCS 2210 POE camera.  Plugged it in, went through the settings, upgraded the firmware to 1.22 but the IR isn't working at all.

I was trying to use it on POE and have since moved to the adapter and still no luck.  Gone through all the settings and cannot see anything set incorrectly.

Don't know what else to try except returning it

Anyone have any thoughts?  I'd love to talk to D-link support but paying for support on a day-0 device is beyond ridiculous.

Have you logged into the f/w page?

Advanced -> ICR & IR ->

There are options there, you might be on "OFF".


IR LIGHT

IR Light Control   
 Off   
 On   
 Sync. With ICR   
 Schedule   
  IR Light Control On(24hr)



I think I mentioned in my other post, I have a 2210L POE...  so could be off..
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FurryNutz

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Re: New 2210 - no IR at all
« Reply #7 on: June 29, 2016, 06:56:58 AM »

I presume either Mr N has this resolved or has moved on.  ::)
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