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Author Topic: Problem with Pink/Purple drive lights on DNS323  (Read 50927 times)

jamieburchell

  • Level 6 Member
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  • Posts: 947
Re: Problem with Pink/Purple drive lights on DNS323
« Reply #45 on: November 02, 2010, 09:18:16 AM »

There's a possibility that the drive could be bad/failing. Have you tried scanning the drive with the manufacturer's diagnostics. You might also post the drive's SMART values if you can.
Do you have your drives in a RAID configuration or standalone?
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Take a deep breath and wipe away the sweat,
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cnsIT

  • Level 1 Member
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  • Posts: 14
Re: Problem with Pink/Purple drive lights on DNS323
« Reply #46 on: November 02, 2010, 10:27:13 AM »

Both clients are RAID 1

I can check SMART values later this evening.
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dosborne

  • Level 5 Member
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  • Posts: 598
Re: Problem with Pink/Purple drive lights on DNS323
« Reply #47 on: November 02, 2010, 11:55:01 AM »

Filling the root filesystem can also cause the purple lights which doesn't necessarily mean there is a hardware issue. Filling /tmp for example.
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3 x DNS-323 with 2 x 2TB WD Drives each for a total of 12 TB Storage and Backup. Running DLink Firmware v1.08 and Fonz Fun Plug (FFP) v0.5 for improved software support.

cnsIT

  • Level 1 Member
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  • Posts: 14
Re: Problem with Pink/Purple drive lights on DNS323
« Reply #48 on: November 02, 2010, 04:53:32 PM »

Okay

 I've got the DNS-323 setup on my bench.
 First start {
  network light came on
  right and left lights blue on then they blink back and forth - then > they blink together - then >
  network light  goes off
  } - Note thinking they might be syncing
  Checked IP registered on router but no connection.
  Note: left up like this for 30 minutes or so.
 
  Second shutdown restart. Same result but was able to get to the web admin page before network light on DNS-323 went out.
  Note: left running like this for 17 minutes or so.
  Third shutdown restart, ah ha, network is now staying up and right and left light blinking together.
  Upon inspection Sync Time Remaining:    152.4 minute(s)/b] Tuesday 19:53

  Other Info:
  1    WDC    WD10EARS-22Y5B1    WD-WCAV5F817109    1000 G    
  2    WDC    WD10EARS-22Y5B1    WD-WCAV5F801945    1000 G

  I would like to look at the SMART data soon as the syncing completes.
 
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cnsIT

  • Level 1 Member
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  • Posts: 14
Re: Problem with Pink/Purple drive lights on DNS323
« Reply #49 on: November 02, 2010, 04:56:18 PM »

Other Current DNS-323 Info:

Current Firmware Version :     1.07
Firmware Date :     03/27/2009
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gunrunnerjohn

  • Level 11 Member
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  • Posts: 2717
Re: Problem with Pink/Purple drive lights on DNS323
« Reply #50 on: November 02, 2010, 05:36:50 PM »

Well, I'd upgrade to 1.08 to start...
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Remember: Data you don't have two copies of is data you don't care about!
PS: RAID of any level is NOT a second copy.

cnsIT

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  • Posts: 14
Re: Problem with Pink/Purple drive lights on DNS323
« Reply #51 on: November 02, 2010, 05:47:52 PM »

I'm about to look into the firmware upgrade. Is there a list of the fixes in 1.08?
First things first.

Okay, also note: When I went to my clients office. He was shutting down for the day, shutdown PC, and pow before I could say anything he hit the power switch on the Surge protector. I asked him if he did this everyday. He replied am I not suppose to. *sigh I told him it wasn't his fault and I should have paid more attention to his setup. I gave him the proper shutdown procedure and its also going on an UPS I just tested.
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cnsIT

  • Level 1 Member
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  • Posts: 14
Re: Problem with Pink/Purple drive lights on DNS323
« Reply #52 on: November 02, 2010, 06:33:33 PM »

Okay I looked into the firmware update 1.08 and 1.09, I also noticed the clock off an hour, behind.
Sync Time Remaining:    88.1 minute(s)
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cnsIT

  • Level 1 Member
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  • Posts: 14
Re: Problem with Pink/Purple drive lights on DNS323
« Reply #53 on: November 02, 2010, 06:39:35 PM »

Question, while the DNS-323 is syncing what would happen if the user tried writing data? Could that cause a blue/amber(pink/purple) light?
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cnsIT

  • Level 1 Member
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  • Posts: 14
Re: Problem with Pink/Purple drive lights on DNS323
« Reply #54 on: November 02, 2010, 08:31:49 PM »

Sync Time Remaining:    Completed
No blue/amber(pink/purple) light

Going to shut down and look at the SMART
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cnsIT

  • Level 1 Member
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  • Posts: 14
Re: Problem with Pink/Purple drive lights on DNS323
« Reply #55 on: November 02, 2010, 08:54:59 PM »

Left Hard Drive, this was pink
smartctl 5.39.1 2010-01-28 r3054 [i486-slackware-linux-gnu] (local build)
Copyright (C) 2002-10 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Device Model:     WDC WD10EARS-22Y5B1
Serial Number:    WD-WCAV5F801945
Firmware Version: 80.00A80
User Capacity:    1,000,204,886,016 bytes
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   8
ATA Standard is:  Exact ATA specification draft version not indicated
Local Time is:    Tue Nov  2 23:43:27 2010 UTC
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82)   Offline data collection activity
               was completed without error.
               Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0)   The previous self-test routine completed
               without error or no self-test has ever
               been run.
Total time to complete Offline
data collection:        (21300) seconds.
Offline data collection
capabilities:           (0x7b) SMART execute Offline immediate.
               Auto Offline data collection on/off support.
               Suspend Offline collection upon new
               command.
               Offline surface scan supported.
               Self-test supported.
               Conveyance Self-test supported.
               Selective Self-test supported.
SMART capabilities:            (0x0003)   Saves SMART data before entering
               power-saving mode.
               Supports SMART auto save timer.
Error logging capability:        (0x01)   Error logging supported.
               General Purpose Logging supported.
Short self-test routine
recommended polling time:     (   2) minutes.
Extended self-test routine
recommended polling time:     ( 245) minutes.
Conveyance self-test routine
recommended polling time:     (   5) minutes.
SCT capabilities:           (0x3031)   SCT Status supported.
               SCT Feature Control supported.
               SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   200   200   051    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0027   131   129   021    Pre-fail  Always       -       6441
  4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always       -       37
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   200   200   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       53
 10 Spin_Retry_Count        0x0032   100   253   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   253   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       10
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       7
193 Load_Cycle_Count        0x0032   200   200   000    Old_age   Always       -       297
194 Temperature_Celsius     0x0022   112   104   000    Old_age   Always       -       35
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   200   200   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   200   200   000    Old_age   Offline      -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]


SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
Logged

cnsIT

  • Level 1 Member
  • *
  • Posts: 14
Re: Problem with Pink/Purple drive lights on DNS323
« Reply #56 on: November 02, 2010, 08:56:11 PM »

This was the right. Blue
smartctl 5.39.1 2010-01-28 r3054 [i486-slackware-linux-gnu] (local build)
Copyright (C) 2002-10 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Device Model:     WDC WD10EARS-22Y5B1
Serial Number:    WD-WCAV5F817109
Firmware Version: 80.00A80
User Capacity:    1,000,204,886,016 bytes
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   8
ATA Standard is:  Exact ATA specification draft version not indicated
Local Time is:    Tue Nov  2 23:48:16 2010 UTC
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82)   Offline data collection activity
               was completed without error.
               Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0)   The previous self-test routine completed
               without error or no self-test has ever
               been run.
Total time to complete Offline
data collection:        (21300) seconds.
Offline data collection
capabilities:           (0x7b) SMART execute Offline immediate.
               Auto Offline data collection on/off support.
               Suspend Offline collection upon new
               command.
               Offline surface scan supported.
               Self-test supported.
               Conveyance Self-test supported.
               Selective Self-test supported.
SMART capabilities:            (0x0003)   Saves SMART data before entering
               power-saving mode.
               Supports SMART auto save timer.
Error logging capability:        (0x01)   Error logging supported.
               General Purpose Logging supported.
Short self-test routine
recommended polling time:     (   2) minutes.
Extended self-test routine
recommended polling time:     ( 245) minutes.
Conveyance self-test routine
recommended polling time:     (   5) minutes.
SCT capabilities:           (0x3031)   SCT Status supported.
               SCT Feature Control supported.
               SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   200   200   051    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0027   157   127   021    Pre-fail  Always       -       5116
  4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always       -       95
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   200   200   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       201
 10 Spin_Retry_Count        0x0032   100   253   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   253   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       8
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       6
193 Load_Cycle_Count        0x0032   200   200   000    Old_age   Always       -       997
194 Temperature_Celsius     0x0022   114   104   000    Old_age   Always       -       33
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   200   200   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   200   200   000    Old_age   Offline      -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]


SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
Logged

cnsIT

  • Level 1 Member
  • *
  • Posts: 14
Re: Problem with Pink/Purple drive lights on DNS323
« Reply #57 on: November 02, 2010, 10:30:26 PM »

Okay last thing before heading home to bed. Blue lights still good, but default ip is not working through router. After fussing with it and connecting directly, finding I had a split cable... err very tired now. I updated the firmware.

Now I connected to my router and it got the new address and I can now see it on the network. I'll leave running over night, check in morning. It's on my UPS.

Oh and the Time is now showing correct.

Plus like some of the updated settings.
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jamieburchell

  • Level 6 Member
  • *
  • Posts: 947
Re: Problem with Pink/Purple drive lights on DNS323
« Reply #58 on: November 03, 2010, 07:31:44 AM »

The good news is, your SMART reports look absolutely fine.
The bad news is, you probably need a vacation now.

I would guess that if the DNS-323 was switched off without a proper shutdown, then it's possible that data corruption occured and/or the RAID went out of sync. Hopefully this has been resolved by the rebuild.

Incidently, in FW version 1.08 the EXT3 file system is supported. It's more robust than EXT2 as it has journalling support (like transactions). You'd need to reformat the drives to have the choice of running EXT3 however.

If you're still having issues, a factory reset is recommended. Especially after a firmware upgrade.

If you're paranoid - you might also consider running the SMART long tests on both drives to do a full surface scan on them.
« Last Edit: November 03, 2010, 07:34:38 AM by jamieburchell »
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If your little 323 is not working right,
You've racked your brains and been up all night
Take a deep breath and wipe away the sweat,
Login as web admin and try a factory reset!

cnsIT

  • Level 1 Member
  • *
  • Posts: 14
Re: Problem with Pink/Purple drive lights on DNS323
« Reply #59 on: November 20, 2010, 11:02:02 AM »

@All

  Well checked in the other day and everything looks good. no blue/amber(pink/purple) light.

  It's been getting proper shutdowns and is on a tested UPS.

@jamieburchell

  Yeah right vacation. EXT4 support would be nice.

  I am paranoid, over 10 years of financial data on that sucker. I ran the SMART long test on both drives.
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