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Author Topic: DIR 655 B1 FW 2.09 Internet connection lost after a day  (Read 5372 times)

daviddemey

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  • Posts: 5
DIR 655 B1 FW 2.09 Internet connection lost after a day
« on: February 05, 2015, 02:54:10 AM »

Hi,

I have to reset my router on a daily basis as I can't connect to the internet anymore. This has happened after upgrading to FW2.09, before I only needed to reset once every 2 months, does anybody know how to resolve this?

Regards

David
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fzappa

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  • Posts: 103
Re: DIR 655 B1 FW 2.09 Internet connection lost after a day
« Reply #1 on: February 05, 2015, 04:58:15 AM »

Did you follow the recommended steps with flashing firmware? They seem excessive when you read them, but are for good reason.
In a nutshell, save config file, reset router to factory, flash new firmware, again reset to factory, then set up from scratch (preferred) or use your saved config file.
Good luck.
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daviddemey

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  • Posts: 5
Re: DIR 655 B1 FW 2.09 Internet connection lost after a day
« Reply #2 on: February 05, 2015, 05:43:15 AM »

Hi,

Yes followed the flow, first restored the config file, but afterwards did a full reset, and reconfigured from scratch. Didn't help.
Should I try to reflash the router?

Regards

David
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FurryNutz

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Re: DIR 655 B1 FW 2.09 Internet connection lost after a day
« Reply #3 on: February 05, 2015, 07:41:54 AM »

Link>Welcome!

  • What region are you located?
  • Are you wired or wireless connected to the router?
  • Was a Factory Reset performed before and after any firmware updates then set up from scratch?
>FW Update Process
  • Was the router working before any firmware updates?

Internet Service Provider and Modem Configurations
  • What ISP Service do you have? Cable or DSL?
  • What ISP Modem Mfr. and model # do you have?
  • Is ISP Modem/Service using Dynamic or Static WAN IP addressing?
  • What ISP Modem service link speeds UP and Down do you have?
  • Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.
  • Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values

Wireless Configurations
Links>Wireless Installation Considerations and Managing Signal Congestion and Good Neighbour Policy
  • Ensure the default (dlink) SSID name is changed. Ensure that different SSID names are used between each WiFi 2.4/5Ghz radios. Can be anything and not something that's already in use by any neighbouring WiFi routers. Under Setup/Wireless/Manual.
  • What wireless modes are you using?
  • 2.4Ghz Routers only: Try single mode G or N or mixed G and N?
  • Channel Width set for Auto 20/40Mhz or try 20Mhz only.
  • Try setting a manual Channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear. 13 for EU regions.
  • What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto TPIK and AES.
  • What wireless devices do you have connected?
  • Ensure any devices with WiFi adapter drivers are updated.
  • Any 2.4Ghz cordless house phones or WiFi APs near by that maybe causing interferences?
  • Any other WiFi routers in the area that maybe causing interferences? Link> Use InSSIDer to find out. How many? Use v3, its free.
  • If you have any of these options, Try turning OFF or ON Short GI, WLAN Partition, Extra Wireless Protection and HT 20/40 Co-existence if you have it. Also testing with HT20/40Mhz Co-existence enabled will impact results as well. I prefer to use this option OFF. Recommended settings are default. Under Advanced/Advanced Wireless.

Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
3-6' feet minimum safe distance between devices.
Placement on main level floor and central in the building and WELL ventilated is preferred. Not in basements or closets as building materials, or near by electronics devices could interfere or hinder good signal propagation.
http://www.smallnetbuilder.com/wireless/wireless-basics/31083-smallnetbuilders-wireless-faq-the-essentials


Hi,

I have to reset my router on a daily basis as I can't connect to the internet anymore. This has happened after upgrading to FW2.09, before I only needed to reset once every 2 months, does anybody know how to resolve this?

Regards

David
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

daviddemey

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  • *
  • Posts: 5
Re: DIR 655 B1 FW 2.09 Internet connection lost after a day
« Reply #4 on: February 06, 2015, 02:05:54 AM »

Hi,

See responses inline

What region are you located? -->Belgium
Are you wired or wireless connected to the router? --> Wired
Was a Factory Reset performed before and after any firmware updates then set up from scratch? no only after, as it was not working
>FW Update Process
Was the router working before any firmware updates? --> yes, but I had to reset every 1 or 2 months for the same problem

Internet Service Provider and Modem Configurations
What ISP Service do you have? Cable or DSL? --> Cable
What ISP Modem Mfr. and model # do you have? --> CBN SVG6540E
Is ISP Modem/Service using Dynamic or Static WAN IP addressing? --> Static, the modem is also a DHCP router, but I am not using it for my home
What ISP Modem service link speeds UP and Down do you have? -->  Down 160 Mbps, up 10 Mbps
Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended. --> allready replaced
Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values --> 1500, but if I connect straight to the modem/router from my provider, everything is working fine, so i am sure the problem is with the Dir

Regards
Logged

FurryNutz

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Re: DIR 655 B1 FW 2.09 Internet connection lost after a day
« Reply #5 on: February 06, 2015, 07:11:57 AM »

  • If the ISP modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>Double NAT and How NAT Works. To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged. If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ. Disable all wireless on the ISP modem as it maybe causing interferences thus connection loss with the router.
  • Any other WiFi routers in the area that maybe causing interferences? Link> Use InSSIDer to find out. How many? Use v3, its free.

Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router. Besure to log into the Admin account on the router.
  • Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options, Advanced/QoS or Gamefuel.
  • Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual or under Setup/PARENTAL CONTROL/Set to>None: Static IP or Obtain Automatically From ISP.
  • Enable or Disable Use Unicasting (compatibility for some ISP DHCP Servers) and test under Setup/Internet/Manual. Disable may help with speed performance on higher speed ISP services.
  • Turn on DNS Relay  under Setup/Networking. Link>Finding Faster DNS Addresses using Name Bench and input new DNS addresses under Setup/Internet/Manual.
  • Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting and maintain consistency for applications that need to connect as well as mapped drives.
  • Ensure devices are set to auto obtain an IP address.
  • If IPv6 is an option on the router, select Local Connection Only under Setup/IPv6.
  • Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall. Enable or Disable SPI to test.
  • Enable uPnP and Multi-cast Streaming under Advanced/Networking. Disable uPnP for testing Port Forwarding rules. Enable IPv6 Multi-cast Streaming for routers that have a Media Server option. Disable IPv6 Multi-cast Streaming if IPv6 or Media Server is not being used.
  • Turn off WISH, and WPS under Advanced.
  • WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

FurryNutz

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Re: DIR 655 B1 FW 2.09 Internet connection lost after a day
« Reply #6 on: February 10, 2015, 07:03:53 AM »

Any status on this?  ???

Hi,

See responses inline

What region are you located? -->Belgium
Are you wired or wireless connected to the router? --> Wired
Was a Factory Reset performed before and after any firmware updates then set up from scratch? no only after, as it was not working
>FW Update Process
Was the router working before any firmware updates? --> yes, but I had to reset every 1 or 2 months for the same problem

Internet Service Provider and Modem Configurations
What ISP Service do you have? Cable or DSL? --> Cable
What ISP Modem Mfr. and model # do you have? --> CBN SVG6540E
Is ISP Modem/Service using Dynamic or Static WAN IP addressing? --> Static, the modem is also a DHCP router, but I am not using it for my home
What ISP Modem service link speeds UP and Down do you have? -->  Down 160 Mbps, up 10 Mbps
Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended. --> allready replaced
Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values --> 1500, but if I connect straight to the modem/router from my provider, everything is working fine, so i am sure the problem is with the Dir

Regards
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

daviddemey

  • Level 1 Member
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  • Posts: 5
Re: DIR 655 B1 FW 2.09 Internet connection lost after a day
« Reply #7 on: February 12, 2015, 02:49:40 PM »

Hi,
Am currently traveling, will let you know week of 23rd.
My apologies.
Regards
David
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FurryNutz

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Re: DIR 655 B1 FW 2.09 Internet connection lost after a day
« Reply #8 on: February 17, 2015, 08:52:07 AM »

 ;)
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

daviddemey

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  • Posts: 5
Re: DIR 655 B1 FW 2.09 Internet connection lost after a day
« Reply #9 on: February 23, 2015, 01:15:23 AM »

Hi,

I had to reset it when I came back so it is still not working.

Regards

David
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FurryNutz

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  • Posts: 47761
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    • Router Troubleshooting
Re: DIR 655 B1 FW 2.09 Internet connection lost after a day
« Reply #10 on: February 23, 2015, 07:08:13 AM »

Wireless Configurations
Links>Wireless Installation Considerations and Managing Signal Congestion and Good Neighbour Policy
  • Ensure the default (dlink) SSID name is changed. Ensure that different SSID names are used between each WiFi 2.4/5Ghz radios. Can be anything and not something that's already in use by any neighbouring WiFi routers. Under Setup/Wireless/Manual.
  • What wireless modes are you using?
  • 2.4Ghz Routers only: Try single mode G or N or mixed G and N?
  • Channel Width set for Auto 20/40Mhz or try 20Mhz only.
  • Try setting a manual Channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear. 13 for EU regions.
  • What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto TPIK and AES.
  • What wireless devices do you have connected?
  • Ensure any devices with WiFi adapter drivers are updated.
  • Any 2.4Ghz or 5Ghz cordless house phones or WiFi APs near by that maybe causing interferences?
  • Any other WiFi routers in the area that maybe causing interferences? Link> Use InSSIDer to find out. How many? Use v3, its free.
  • If you have any of these options, Try turning OFF or ON Short GI, WLAN Partition, Extra Wireless Protection and HT 20/40 Co-existence if you have it. Also testing with HT20/40Mhz Co-existence enabled will impact results as well. I prefer to use this option OFF. Recommended settings are default. Under Advanced/Advanced Wireless.


Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
3-6' feet minimum safe distance between devices.
Placement on main level floor and central in the building and WELL ventilated is preferred. Not in basements or closets as building materials, or near by electronics devices could interfere or hinder good signal propagation.
http://www.smallnetbuilder.com/wireless/wireless-basics/31083-smallnetbuilders-wireless-faq-the-essentials
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting