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Author Topic: Myhome app crashes  (Read 4474 times)

vvshields

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Myhome app crashes
« on: July 30, 2014, 10:29:22 PM »

I have a smart plug, and initially used the smart plug app successfully, including setting up a schedule.

However, I have now purchased a motion detector too, which means I need to use the myhome app instead (or as well?).  Whenever I select the smart plug (in myhome) and try to look at the schedule the app immediately crashes.  It appears to recognize that the plug has a schedule set up, as it shows the custom name, but as soon as you click to see the schedule it always crashes.

Also, notifications don't appear to work at all. Connecting to either device is very hit and miss in myhome (in contrast, the smart plug app is able to connect very reliably)

ios7 - myhome 1.0.3
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FurryNutz

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Re: Myhome app crashes
« Reply #1 on: August 26, 2014, 11:36:04 AM »

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
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RyoS

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Re: Myhome app crashes
« Reply #2 on: September 07, 2014, 04:35:45 PM »

A recent iOS update has been released to version 1.1.0 for the mydlink Home App.

As always we welcome your feedback here on the D-Link Forums.
« Last Edit: September 09, 2014, 11:35:23 AM by Kakashi::. »
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FurryNutz

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Re: Myhome app crashes
« Reply #3 on: September 15, 2014, 11:47:37 AM »

Any status on this?

I have a smart plug, and initially used the smart plug app successfully, including setting up a schedule.

However, I have now purchased a motion detector too, which means I need to use the myhome app instead (or as well?).  Whenever I select the smart plug (in myhome) and try to look at the schedule the app immediately crashes.  It appears to recognize that the plug has a schedule set up, as it shows the custom name, but as soon as you click to see the schedule it always crashes.

Also, notifications don't appear to work at all. Connecting to either device is very hit and miss in myhome (in contrast, the smart plug app is able to connect very reliably)

ios7 - myhome 1.0.3
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting