• September 29, 2020, 11:29:09 PM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Author Topic: Myhome app crashes  (Read 4625 times)

vvshields

  • Level 1 Member
  • *
  • Posts: 1
Myhome app crashes
« on: July 30, 2014, 10:29:22 PM »

I have a smart plug, and initially used the smart plug app successfully, including setting up a schedule.

However, I have now purchased a motion detector too, which means I need to use the myhome app instead (or as well?).  Whenever I select the smart plug (in myhome) and try to look at the schedule the app immediately crashes.  It appears to recognize that the plug has a schedule set up, as it shows the custom name, but as soon as you click to see the schedule it always crashes.

Also, notifications don't appear to work at all. Connecting to either device is very hit and miss in myhome (in contrast, the smart plug app is able to connect very reliably)

ios7 - myhome 1.0.3
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49226
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Myhome app crashes
« Reply #1 on: August 26, 2014, 11:36:04 AM »

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
Logged
"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

RyoS

  • Level 2 Member
  • **
  • Posts: 29
Re: Myhome app crashes
« Reply #2 on: September 07, 2014, 04:35:45 PM »

A recent iOS update has been released to version 1.1.0 for the mydlink Home App.

As always we welcome your feedback here on the D-Link Forums.
« Last Edit: September 09, 2014, 11:35:23 AM by Kakashi::. »
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49226
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Myhome app crashes
« Reply #3 on: September 15, 2014, 11:47:37 AM »

Any status on this?

I have a smart plug, and initially used the smart plug app successfully, including setting up a schedule.

However, I have now purchased a motion detector too, which means I need to use the myhome app instead (or as well?).  Whenever I select the smart plug (in myhome) and try to look at the schedule the app immediately crashes.  It appears to recognize that the plug has a schedule set up, as it shows the custom name, but as soon as you click to see the schedule it always crashes.

Also, notifications don't appear to work at all. Connecting to either device is very hit and miss in myhome (in contrast, the smart plug app is able to connect very reliably)

ios7 - myhome 1.0.3
Logged
"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!