• September 17, 2019, 06:28:05 AM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Author Topic: Dlink DES1128P Smart Switch & DWl 3140Ap installation problem  (Read 9202 times)

sanjib1982

  • Level 1 Member
  • *
  • Posts: 2

I have a DES-1228P with six DWL-3140AP access points.  Using the default public/private community strings. Therefore SNMP is enabled and so is LLDP. For the initial installation we are having issues with the 3140's not staying connected to the 1228P switch.  After using the discovery wizard the Smart WLAN Manager can connect and communicate with the switch (showing the names of AP's, the mac and IP addresses and under status you can see them under unknown devices, which shows me that they are detected)  after the initial display of access points (once this is done the box to save them comes up), but after you save them  the AP's become unavailable. I checked the firmware rev. on the switch and also on the Smart WLAN manager and both are correct. I tried changing computers and re-installing the Smart WLAN manager on it and still the exact same issue. I tried rebooting the switch, the AP's and the workstation more than once and am still having this issue. In other works the Smart WLAN manager can detect the switch and AP's but is unable to save the AP's. The switch however is indeed saved cause you can see it in status under managed switch but the AP's stay in unknown device.
Now i was wondering if it was an issue with the workstation but like i mentionned i tried another computer and still the same issue.(Are there any requirements that are needed on the worstation in order for the Wlan manager to funtion properly ?) I downloaded the Smart manager again and installed it on 3 different computers. I reset the switch from scratch (left the default configurations to see if this would help saving the APoints). I then followed their guide D-link Wireless Aware Smart switching with configuration steps to the letter. I went into the switch and enable SNMP, then tried it without enabling LLDP. When i used the discovery wizard it gave me an error about LLDP not beign enabled. So i proceeded to enable it. Again i tried the wizard and it discovered all the AP's, then i saved them, now under status i can see 1 managed switch and 6 managed AP's but they are still not showing at the top therefore they are still unavailbale. If i go into monitor , AP they don not appear in the list but if i click on tree i cna see them with a red question mark on them.
Anybody have any ideas what i can try next?
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 47755
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Dlink DES1128P Smart Switch & DWl 3140Ap installation problem
« Reply #1 on: June 24, 2014, 06:40:55 AM »

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

sanjib1982

  • Level 1 Member
  • *
  • Posts: 2
Re: Dlink DES1128P Smart Switch & DWl 3140Ap installation problem
« Reply #2 on: June 24, 2014, 11:26:03 PM »

Several times I called D-link technical support (18002330000). But they told me that the technical person for this product was not available. They give me a email ID and I am sending mail on this ID but I got no response form other side. help me pls.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 47755
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Dlink DES1128P Smart Switch & DWl 3140Ap installation problem
« Reply #3 on: August 22, 2014, 01:32:06 PM »

Any progress on this?  ???

Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting