• July 21, 2018, 06:39:14 AM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Author Topic: Can't login to cloud account  (Read 2131 times)

mattsurge

  • Level 1 Member
  • *
  • Posts: 2
Can't login to cloud account
« on: May 14, 2014, 06:35:46 PM »

I can login to my dlink mycloud account through a browser without issue but the app refuses to let me login, always complaining my password is wrong. User email DOES contain a + if that means anything.

Thoughts?
Logged

JavaLawyer

  • Poweruser
  • Level 15 Member
  • *****
  • Posts: 12142
  • D-Link Global Forum Moderator
    • FoundFootageCritic
Re: Can't login to cloud account
« Reply #1 on: May 15, 2014, 05:24:01 AM »

I can login to my dlink mycloud account through a browser without issue but the app refuses to let me login, always complaining my password is wrong. User email DOES contain a + if that means anything.

Thoughts?

Can you use an alternate email address to create a second mydlink account for testing purposes that does not contain any special characters? I can reach out to my contact at D-Link and ask if the mobile apps any constraints with special characters in the username, but before I do that, I first need to know what platform your mobile app is for. Apple or Android?
Logged
Find answers here: D-Link ShareCenter FAQ I D-Link Network Camera FAQ
There's no such thing as too many backups FFC