• November 22, 2019, 03:03:08 PM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Author Topic: Lost color on 5020L  (Read 10467 times)

Dieselmann

  • Level 1 Member
  • *
  • Posts: 4
Lost color on 5020L
« on: April 17, 2014, 10:30:27 AM »

My 5020L worked very well looking out of the house window for about 1 month.  Then the video image lost most of its color and the trees appear as if they have snow on them.  The camera controls work well remotely.  My DCS 2332L, which looks out of the other window exhibits none of the same issues and the video image is very good, color and clarity wise.  Any input gratefully received.
Logged

JavaLawyer

  • BETA Tester
  • Level 15 Member
  • *
  • Posts: 12190
  • D-Link Global Forum Moderator
    • FoundFootageCritic
Re: Lost color on 5020L
« Reply #1 on: April 17, 2014, 10:37:35 AM »

Can you post a screen capture?
Logged
Find answers here: D-Link ShareCenter FAQ I D-Link Network Camera FAQ
There's no such thing as too many backups FFC

Dieselmann

  • Level 1 Member
  • *
  • Posts: 4
Re: Lost color on 5020L
« Reply #2 on: April 17, 2014, 10:59:01 AM »

Can you help me with that?  I can take a still from the camera, but I cant seem to get a screen print to load.
Logged

JavaLawyer

  • BETA Tester
  • Level 15 Member
  • *
  • Posts: 12190
  • D-Link Global Forum Moderator
    • FoundFootageCritic
Re: Lost color on 5020L
« Reply #3 on: April 17, 2014, 11:24:28 AM »

Can you help me with that?  I can take a still from the camera, but I cant seem to get a screen print to load.

D-Link Forum - Adding Screenshots In a Post
Logged
Find answers here: D-Link ShareCenter FAQ I D-Link Network Camera FAQ
There's no such thing as too many backups FFC

Dieselmann

  • Level 1 Member
  • *
  • Posts: 4
Re: Lost color on 5020L
« Reply #4 on: April 17, 2014, 12:37:33 PM »



Thanks for the help with that, I believe this should be visible
Logged

LarryNOTtheCableGuy

  • Level 2 Member
  • **
  • Posts: 46
Re: Lost color on 5020L
« Reply #5 on: April 19, 2014, 08:44:05 AM »

My 5020L worked very well looking out of the house window for about 1 month.  Then the video image lost most of its color and the trees appear as if they have snow on them.  The camera controls work well remotely.

I'm having the same problem (colour washed out; trees look like they have snow in them) with my 5020L straight out of the box. Have tried adjusting the image settings but can't get a decent colour picture. Would be very interest in a solution.

Larry ....
Logged
DSL-520B  HW:T1 FW:1.00NA
DIR-885L  HW:A1  FW:1.20
DGS-108  HW:B1
DCS-5020L  HW:A1  FW:1.15.12

JavaLawyer

  • BETA Tester
  • Level 15 Member
  • *
  • Posts: 12190
  • D-Link Global Forum Moderator
    • FoundFootageCritic
Re: Lost color on 5020L
« Reply #6 on: April 21, 2014, 04:41:14 AM »

Do the images have a pink/purple hue to them? You can more easily determine the colors if you rotate the camera facing an inside room.
Logged
Find answers here: D-Link ShareCenter FAQ I D-Link Network Camera FAQ
There's no such thing as too many backups FFC

Dieselmann

  • Level 1 Member
  • *
  • Posts: 4
Re: Lost color on 5020L
« Reply #7 on: April 21, 2014, 05:50:00 AM »

When the camera is turned into the house the colors are not vivid but washed out.  The "snowy" effect that appears on the trees appears on people's hair when the camera is focused indoors.
Logged

JavaLawyer

  • BETA Tester
  • Level 15 Member
  • *
  • Posts: 12190
  • D-Link Global Forum Moderator
    • FoundFootageCritic
Re: Lost color on 5020L
« Reply #8 on: April 21, 2014, 06:00:10 AM »

It's difficult to tell from looking at your image, but the screenshot does kinda look like it has the pink/purple hue that others have experienced.  I've had the same effect on my DCS-5020L intermittently, but nothing that's been persistent for extended periods of time.

Does this thread describe your issue: http://forums.dlink.com/index.php?topic=57586.0
Logged
Find answers here: D-Link ShareCenter FAQ I D-Link Network Camera FAQ
There's no such thing as too many backups FFC

cmontyburns

  • Level 3 Member
  • ***
  • Posts: 194
Re: Lost color on 5020L
« Reply #9 on: April 26, 2014, 07:13:20 AM »

It looks like me like your IR lamps are on.  With IR on in daylight, images will look exactly like what you've posted.  Turn IR off (or set it back to automatic) and things will get back to normal.
Logged

JavaLawyer

  • BETA Tester
  • Level 15 Member
  • *
  • Posts: 12190
  • D-Link Global Forum Moderator
    • FoundFootageCritic
Re: Lost color on 5020L
« Reply #10 on: April 26, 2014, 08:21:01 PM »

It looks like me like your IR lamps are on.  With IR on in daylight, images will look exactly like what you've posted.  Turn IR off (or set it back to automatic) and things will get back to normal.

The image posted by the OP is in color, which means the camera is in day mode, and the DCS-5020L doesn't have the ability to independently disable the IR illuminstors.
Logged
Find answers here: D-Link ShareCenter FAQ I D-Link Network Camera FAQ
There's no such thing as too many backups FFC

cmontyburns

  • Level 3 Member
  • ***
  • Posts: 194
Re: Lost color on 5020L
« Reply #11 on: April 28, 2014, 04:11:41 PM »

The image posted by the OP is in color, which means the camera is in day mode, and the DCS-5020L doesn't have the ability to independently disable the IR illuminstors.

I'm not sure what you mean by "independently disable", but for clarity, you can turn the IR illuminators on and off manually, if you want.

Interesting observation about "image is in color, thus day IR=off".  I actually had not had occasion to turn the IR on in daylight to see, but you are correct: you get a grayscale image that way.  I had posted my comment because I have an IP camera from another manufacturer where this is not true: if you turn the illuminators on in good light, you get a washed-out color picture of exactly the sort that the OP posted.  Curious that the behavior is different between cameras.
Logged

JavaLawyer

  • BETA Tester
  • Level 15 Member
  • *
  • Posts: 12190
  • D-Link Global Forum Moderator
    • FoundFootageCritic
Re: Lost color on 5020L
« Reply #12 on: April 28, 2014, 04:48:47 PM »

I'm not sure what you mean by "independently disable", but for clarity, you can turn the IR illuminators on and off manually, if you want.

Interesting observation about "image is in color, thus day IR=off".  I actually had not had occasion to turn the IR on in daylight to see, but you are correct: you get a grayscale image that way.  I had posted my comment because I have an IP camera from another manufacturer where this is not true: if you turn the illuminators on in good light, you get a washed-out color picture of exactly the sort that the OP posted.  Curious that the behavior is different between cameras.

The IR illuminators cannot be turned off independently from enabling/disabling Night Mode. That feature is available on higher end D-Link cameras. I believe the color has the pink/purple hue that a number of users have observed.
Logged
Find answers here: D-Link ShareCenter FAQ I D-Link Network Camera FAQ
There's no such thing as too many backups FFC

DavidDu

  • Level 1 Member
  • *
  • Posts: 2
Re: Lost color on 5020L
« Reply #13 on: April 05, 2017, 07:36:06 AM »

100% Workaround: Gently knock the camera's round head so that the filter falls and everything is restored!
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 47922
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Lost color on 5020L
« Reply #14 on: April 05, 2017, 08:21:43 AM »

Thanks for posting this information. Hope it helps future users.

100% Workaround: Gently knock the camera's round head so that the filter falls and everything is restored!
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting