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Author Topic: new DCS-930L refuses to send to FTP  (Read 6057 times)

acellier

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new DCS-930L refuses to send to FTP
« on: February 05, 2014, 06:15:17 PM »

New DCS-930L, set up identically to our other 6 DCS-93xL cameras, except this one refuses to send ftp -
             "FTP Server Test        Can not connect to FTP server."
Only difference that I can see is this one is hardware version 3.
Firmware is latest, version 1.09
Any ideas before I return it?
« Last Edit: February 05, 2014, 06:17:53 PM by acellier »
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JavaLawyer

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Re: new DCS-930L refuses to send to FTP
« Reply #1 on: February 07, 2014, 06:55:12 AM »

You can try saving a Configuration Settings file from one of your other DCS-930Ls and uploading that to the new DCS-930L to ensure you're not overlooking some rogue setting.

 :-\
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Find answers here: D-Link ShareCenter FAQ I D-Link Network Camera FAQ
There's no such thing as too many backups FFC

acellier

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Re: new DCS-930L refuses to send to FTP
« Reply #2 on: February 07, 2014, 10:18:06 AM »

This DCS-930L "cannot connect to ftp server" with path = /CamHistS
A companion DCS-931L happily sends ftp to path = /CamHistN
So I tried setting the  path = /CamHistN for this DCS-930L - still no go
So I set the path to a totally different host name and path (used for some other cameras) - and it worked.
    That seems to rule out "rogue" settings.

Weird - THIS camera does not like THIS server ???
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acellier

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Re: new DCS-930L refuses to send to FTP
« Reply #3 on: February 07, 2014, 10:50:20 AM »

Also -
Another DCS-930L, that had been sending ftp to my original server, also cannot connect to this newer server.

Strange, then, that the DCS-931L CAN connect to this new server.

Apparently some quirk combination of camera and server configurations; the new server accesses directly to a folder at root, while the older (works with 930 et al) setup was into added domain folders. May be an important difference in terms of permissions? But no, I added another folder layer and set 777 - still no go.

I think I have to get on the phone with 1and1 - can't imagine that D-Link will be of any help.
« Last Edit: February 07, 2014, 11:04:05 AM by acellier »
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JavaLawyer

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Re: new DCS-930L refuses to send to FTP
« Reply #4 on: February 07, 2014, 11:07:16 AM »

Also -
Another DCS-930L, that had been sending ftp to my original server, also cannot connect to this newer server.

Strange, then, that the DCS-931L CAN connect to this new server.

Apparently some quirk combination of camera and server configurations; the new server accesses directly to a folder at root, while the older (works with 930 et al) setup was into added domain folders. May be an important difference in terms of permissions? But no, I added another folder layer and set 777 - still no go.

I think I have to get on the phone with 1and1 - can't imagine that D-Link will be of any help.

I haven't had any FTP issues with my DCS-932L/931L/5020L, but then again, I'm using D-Link ShareCenters as the destination servers, and D-Link routers to manage the network.

 :-\
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Find answers here: D-Link ShareCenter FAQ I D-Link Network Camera FAQ
There's no such thing as too many backups FFC

acellier

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Re: new DCS-930L refuses to send to FTP
« Reply #5 on: February 11, 2014, 07:10:16 PM »

    I've tried going back to firmwares v1.08 and v1.07 on one of the DCS-930L's, on the theory that the things about FTP that got fixed in v1.09 might have broken something else - but no such luck.
    1and 1, my server provider, has replied to a series of emails - each time from a different person - so we're running around in circles. Nothing at all heard from "help@dLink.com". But, one useful data point is that using a specific numeric IP for the server, rather than the domain name, with NO other changes, made ftp work for 2 DCS-930Ls. I'm not sure that that is a permanent solution.
    Sure is very odd that a DCS-931L can ftp to host = named domain, Path = /foldername while the DCS-930L's can not!
    I should add, I did also try nested folders. And that it isn't only the "new" DCS-930L like the thread title started out.
    Any ideas out there? Drowning here.
« Last Edit: February 11, 2014, 07:12:12 PM by acellier »
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acellier

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Re: new DCS-930L refuses to send to FTP
« Reply #6 on: February 12, 2014, 03:14:44 PM »

I've also tried setting different DNS server. No luck.

Is there any way to change the title of this thread to a more descriptive:
"DCS-930L's refuse FTP connection to Host=domainname but OK with Host=numericIP"
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