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Author Topic: DIR-868L - 5GHz Channels not showing above CH48 (5.240GHz)  (Read 24408 times)

xIntenso

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DIR-868L - 5GHz Channels not showing above CH48 (5.240GHz)
« on: January 28, 2014, 08:51:25 AM »

Hi all!
I received my DIR-868L today and am a happy user so far.
There's just one thing I noticed: I wanted to set the channel quite a bit higher (more bandwidth and less used by other 5GHz Routers in my neighborhood), to somewhere around ~CH132.

However, my 5GHz config screen looks like this:

(Transmission Rate is set to Auto and Channel Width to 20/40/80)

I know it's possible from an older thread I saw on this forum, where the settings page looked like this:

I already tried setting Channel Width to 20, the same as in the picture, but that didn't help.

Can anybody help me with this?
Thanks!
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FurryNutz

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Re: DIR-868L - 5GHz Channels not showing above CH48 (5.240GHz)
« Reply #1 on: January 28, 2014, 08:53:53 AM »

Link>Welcome!

  • What Hardware version is your router? Look at sticker under router.
  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?

Web Browser Configurations
What browser are you using?
Try Opera or FF? If IE 8, 9, 10 or 11, set compatibility mode and test again.
Disable any security browser Add-ons like No Script and Ad-Block or configure them to allow All Pages when connected to the router.
Clear all browser caches.
Be sure to log into the Admin account on the router.
Try turning off these features in Chrome:
Top right corner, little bars for options > Settings > Settings (on left) > Show advanced settings.
Uncheck these:
Use a web service to help resolve navigation errors
Use a prediction service to help complete searches and URLs typed in the address bar
Predict network actions to improve page load performance
Enable phishing and malware protection
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xIntenso

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Re: DIR-868L - 5GHz Channels not showing above CH48 (5.240GHz)
« Reply #2 on: January 28, 2014, 08:57:48 AM »

Some additional information:

H/W ver: A1
F/W ver: 1.07
Browser: Tried with IE and FF26.0, AdBlocker disabled.
Region: Netherlands
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FurryNutz

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Re: DIR-868L - 5GHz Channels not showing above CH48 (5.240GHz)
« Reply #3 on: January 28, 2014, 09:02:51 AM »

  • Was a Factory Reset performed before and after any firmware updates then set up from scratch?
  • Was the router working before any firmware updates?
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xIntenso

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Re: DIR-868L - 5GHz Channels not showing above CH48 (5.240GHz)
« Reply #4 on: January 28, 2014, 09:03:46 AM »

Yes, and yes.
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FurryNutz

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Re: DIR-868L - 5GHz Channels not showing above CH48 (5.240GHz)
« Reply #5 on: January 28, 2014, 09:08:31 AM »

Was a saved config file loaded after v1.07 was applied?

You may want to go back to v1.06 and see if the channels are listed there, if so, let us know. There could be something wrong with v1.07 FW...

Factory reset, load the v1.06 .bin file, factory reset, don't load any saved config files and check the channel listing...
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xIntenso

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Re: DIR-868L - 5GHz Channels not showing above CH48 (5.240GHz)
« Reply #6 on: January 28, 2014, 09:12:58 AM »

Sorry, I just realized I answered one of the previous questions incorrectly.
Out of the package, the router had F/W 1.04 and then it already had the issue.
After the F/W update and after a reset, the problem remained.

I've also installed a DIR-845L at my parents' house and that router has the same issue.

Could it perhaps be regional settings of some sort?
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FurryNutz

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Re: DIR-868L - 5GHz Channels not showing above CH48 (5.240GHz)
« Reply #7 on: January 28, 2014, 09:24:26 AM »

Possible...I would contact D-Link support for your region and see if those channels are listed...It's possible that something changed regarding them and may have been removed, or something is wrong.

Please phone contact D-Link support and ask for level 2 or higher support.

Please let us know if you find out anything.
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boycho

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Re: DIR-868L - 5GHz Channels not showing above CH48 (5.240GHz)
« Reply #8 on: February 28, 2014, 11:20:24 PM »

Same problem here. Out of the box had the issue, after reflash to v1.07 nothing changed.
Bought the DIR-868L from Germany, had F/W v1.04, has P/N EIR868LMEU...A1E.
Reflashed with EU v1.07 (first reset, reflash, reset again).
I wonder, is there any official info what channels should be available for the EU firmware?
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boycho

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Re: DIR-868L - 5GHz Channels not showing above CH48 (5.240GHz)
« Reply #9 on: March 04, 2014, 03:10:12 AM »

Thank you, but it does not appear to be the same issue... We are talking here about having only four channels on the 5GHz band - 36, 40, 44 and 48. Where are channels 52, 56, 60, 64; also missing are 100 - 140 - all of these should be allowed in EU.
« Last Edit: September 04, 2014, 10:49:35 AM by FurryNutz »
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FurryNutz

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Re: DIR-868L - 5GHz Channels not showing above CH48 (5.240GHz)
« Reply #10 on: March 04, 2014, 08:51:00 AM »

I recommend that you phone contact your regional D-Link support office and get immediate help and information on this.

There maybe regulations that differ from each region.

Need to find out what is supported officially. And if they are supported, then could be a faulty router.

Let us know how it goes.


Thank you, but it does not appear to be the same issue... We are talking here about having only four channels on the 5GHz band - 36, 40, 44 and 48. Where are channels 52, 56, 60, 64; also missing are 100 - 140 - all of these should be allowed in EU.
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oivindi

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Re: DIR-868L - 5GHz Channels not showing above CH48 (5.240GHz)
« Reply #11 on: March 23, 2014, 01:48:54 PM »

Did the original poster get a solution to this?

I am also experiencing this problem - my DIR-868L will only transmit on the four channels mentioned here, none of which are compatible with my MacBook Pro 2012 - which means it will only connect to the 2.4GHz.

I'm not a 100% sure, but it seems to happen randomly.

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FurryNutz

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Re: DIR-868L - 5GHz Channels not showing above CH48 (5.240GHz)
« Reply #12 on: March 23, 2014, 01:55:39 PM »

Link>Welcome!

  • What Hardware version is your router? Look at sticker under router.
  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?

Web Browser Configurations
What browser are you using?
Try Opera or FF? If IE 8, 9, 10 or 11, set compatibility mode and test again.
Disable any security browser Add-ons like No Script and Ad-Block or configure them to allow All Pages when connected to the router.
Clear all browser caches.
Be sure to log into the Admin account on the router.
Try turning off these features in Chrome:
Top right corner, little bars for options > Settings > Settings (on left) > Show advanced settings.
Uncheck these:
Use a web service to help resolve navigation errors
Use a prediction service to help complete searches and URLs typed in the address bar
Predict network actions to improve page load performance
Enable phishing and malware protection

What OSX version are you using on the Mac?

Did the original poster get a solution to this?

I am also experiencing this problem - my DIR-868L will only transmit on the four channels mentioned here, none of which are compatible with my MacBook Pro 2012 - which means it will only connect to the 2.4GHz.

I'm not a 100% sure, but it seems to happen randomly.


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oivindi

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Re: DIR-868L - 5GHz Channels not showing above CH48 (5.240GHz)
« Reply #13 on: March 23, 2014, 02:07:45 PM »

Thanks for the quick reply.

Using Chrome (latest version 33.0.1750.152) for Mac.
Have emptied cache etc.
Have also tried Safari, same result (only four channels - 36, 40, 44, 48)

Using OS X 10.8.5.

Hardware version: A1
Firmware version: 1.07
Located in Europe (Norway).
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FurryNutz

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Re: DIR-868L - 5GHz Channels not showing above CH48 (5.240GHz)
« Reply #14 on: March 23, 2014, 02:10:44 PM »

Could you post a screen capture of the channels drop down for the 5Ghz radio please?

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