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Author Topic: Random Disconnects  (Read 16176 times)

Nymark

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Re: Random Disconnects
« Reply #15 on: January 05, 2014, 01:16:41 PM »

both, and now i have done that i cant seem to open any sites but im fine on skype etc?

EDIT:

oh i can now, im testing to see if the problem is solved
« Last Edit: January 05, 2014, 01:21:46 PM by Nymark »
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Nymark

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Re: Random Disconnects
« Reply #16 on: January 05, 2014, 01:24:37 PM »

didnt solve the problem either :(
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FurryNutz

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Re: Random Disconnects
« Reply #17 on: January 05, 2014, 01:27:13 PM »

Also are your devices wired or wireless when these disconnects happen?
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Nymark

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Re: Random Disconnects
« Reply #18 on: January 05, 2014, 01:30:56 PM »

both
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FurryNutz

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Re: Random Disconnects
« Reply #19 on: January 05, 2014, 01:36:30 PM »

Was a factory reset performed before and after updating to v1.04 then setting up from scratch?
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Nymark

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Re: Random Disconnects
« Reply #20 on: January 05, 2014, 01:38:22 PM »

the problem was there when i recieved the router (tried reseting it ALOT of times), so i thought maybe a firmware upgrade might have helped it didnt, and after that i have tried several resets


also should i enable dns relay again?
« Last Edit: January 05, 2014, 01:41:29 PM by Nymark »
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FurryNutz

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Re: Random Disconnects
« Reply #21 on: January 05, 2014, 01:45:05 PM »

Was a factory reset performed before and after updating to v1.04 then setting up from scratch?

If you disable the WiFi, does the router still exhibit this behavior? If so, then there is either a problem with the router, FW or the ISP modem.
« Last Edit: January 05, 2014, 01:51:39 PM by FurryNutz »
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Nymark

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Re: Random Disconnects
« Reply #22 on: January 06, 2014, 09:27:17 AM »

it still occurs after disabling wi-fi..

any other ideas ? :(
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FurryNutz

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Re: Random Disconnects
« Reply #23 on: January 06, 2014, 09:36:57 AM »

Ok so that rules our WiFi, so There is a problem with the router or between the router and ISP modem...

Next step would be to factory reset, reload FW, factory reset and setup from scratch if you have not done this already...

I'd also recommend that you have your ISP check the cabling going to the ISP modem, check signal levels going to the ISP modem. Check for t.v. line splitters and remove them as they can introduce noise on the line and lower the signal going to the ISP modem. Connecting to the ISP modem could result in a false positive as the signal to the modem could be just enough to that point then adding on a router, could see problems. The router operation is dependent upon getting good data flow from the ISP modem and the modem is dependent upon getting good signal from the ISP Service.

An extreme test would be to take this router to a friends or families place and test it there, if the problem follows, then you'll know the router is bad. Get in contact with D-Link for an RMA. If it doesn't follow, then the problem is with the ISP services or ISP modem.

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Nymark

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Re: Random Disconnects
« Reply #24 on: January 06, 2014, 09:41:57 AM »

will probably try taking it to a friends place first, sounds much easier :)

I will update the thread when i have the result

also one last thing would using an alternate dns help the problem or does this has nothing to do with the problem? i dont know THAT much about routers, so it might be a stupid question
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FurryNutz

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Re: Random Disconnects
« Reply #25 on: January 06, 2014, 09:45:34 AM »

No such thing as a stupid question.  ::)

DNS does matter to a point, I'd test both your ISPs default DNS and give this a try and see if anything else helps as a test:
Link>Finding Faster DNS Addresses using Name Bench
« Last Edit: January 06, 2014, 09:52:14 AM by FurryNutz »
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Nymark

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Re: Random Disconnects
« Reply #26 on: January 09, 2014, 09:15:36 PM »

the problem also occurs at a friends house..

will try and send it in for RMA
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FurryNutz

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Re: Random Disconnects
« Reply #27 on: January 10, 2014, 07:47:42 AM »

Let us know how it goes with the new one...
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Nymark

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Re: Random Disconnects
« Reply #28 on: January 10, 2014, 08:16:46 AM »

so far i have had no issues with the temporary router i am on now so.. :)
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FurryNutz

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Re: Random Disconnects
« Reply #29 on: January 10, 2014, 08:32:41 AM »

Hope the replacement RMA will work as well...
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