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Author Topic: Random Disconnects  (Read 16162 times)

Nymark

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Random Disconnects
« on: January 03, 2014, 03:54:59 PM »

Hello, i have this issue where on all of my devices i get SHORT disconnects (it connects after again)

my ps3 gets disconnected from PSN while my League of legends client also gets disconnected http://gyazo.com/23db3f15ab63a85d8766e8af1c3e33b2

when using a device through the DMZ zone it works fine without problems

please help, i have tried alot of diffrent suggested solutions..
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FurryNutz

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Re: Random Disconnects
« Reply #1 on: January 03, 2014, 04:30:15 PM »

Link>Welcome!

  • What Hardware version is your router? Look at sticker under router.
  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?
  • Are you wired or wireless connected to the router?

Internet Service Provider and Modem Configurations
  • What ISP Service do you have? Cable or DSL?
  • What ISP Modem Mfr. and model # do you have?
  • What ISP Modem service link speeds UP and Down do you have?
  • Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
  • For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.

Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router.
  • Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options, Advanced/QoS or Gamefuel.
  • Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual or under Setup/PARENTAL CONTROL/Set to>None: Static IP or Obtain Automatically From ISP.
  • Enable Use Unicasting (compatibility for some ISP DHCP Servers) under Setup/Internet/Manual.
  • Turn on DNS Relay under Setup/Networking. Link>Finding Faster DNS Addresses using Name Bench
  • Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting.
  • Ensure devices are set to auto obtain an IP address.
  • If IPv6 is an option on the router, select Local Connection Only or Disable IPv6 options under Setup/IPv6.
  • Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall. Enable or Disable SPI to test.
  • Enable uPnP and Multi-cast Streaming under Advanced/Networking. Disable uPnP for testing Port Forwarding rules. Enable IPv6 Multi-cast Streaming for routers that have a Media Server option. Disable IPv6 Multi-cast Streaming if IPv6 or Media Server is not being used.
  • Turn off WISH, and WPS under Advanced.
  • WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
  • Set current Time Zone, Date and Time. Use an NTP Server feature. Tools/Time.
  • Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.

Wireless Configurations
Links>Wireless Installation Considerations and Managing Signal Congestion and Good Neighbour Policy
  • Ensure the default (dlink) SSID name is changed. Can be anything and not something thats already in use by any neighboring WiFi routers. Under Setup/Wireless/Manual.
  • What wireless modes are you using?
  • 2.4Ghz Routers only: Try single mode G or N or mixed G and N?
  • Channel Width set for Auto 20/40Mhz or try 20Mhz only.
  • Try setting a manual Channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear.
  • What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto TPIK and AES.
  • What wireless devices do you have connected?
  • Any cordless house phones?
  • Any other WiFi routers in the area? Link> Use InSSIDer to find out. How many?
  • If you have any of these options, Try turning OFF or ON Short GI, WLAN Partition, HT 20/40 Co-exhistance and Extra Wireless Protection if you have it. Recommended settings are default. Under Advanced/Advanced Wireless.


Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
6" minimum safe distance between devices.

3rd Party Security Software Configurations
  • Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
  • Turn off all devices accept for one wired LAN PC while testing.
  • Disable any downloading client software managers, i.e. Torrents or similar.
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Nymark

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Re: Random Disconnects
« Reply #2 on: January 03, 2014, 04:59:50 PM »

Hardware version A1
Firmware Version : 1.04 , 11, Apr, 2013
Denmark
Wired

Internet Service Provider and Modem Configurations

Cable (It says 1472 so..) but I should have cable
Got a box from my provider - no name on it - fiber optic box
50/50 mbits
The box does not act like a router.
1472
And its "Always On"

____________

the issue happens every 5 to 30 minutes i have tried forwarding ports which did not solve the issue..

QOS = OFF same with advanced dns services, nothing called dns relay anywhere, also tried disabling ipv6 multicast streaming.
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FurryNutz

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Re: Random Disconnects
« Reply #3 on: January 03, 2014, 05:10:39 PM »

Did v1.04 come with you router or did you update it?
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Nymark

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Re: Random Disconnects
« Reply #4 on: January 04, 2014, 01:34:03 AM »

I updated it myself

EDIT:

I had the issue before updating aswell :)
« Last Edit: January 04, 2014, 07:30:24 AM by Nymark »
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FurryNutz

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Re: Random Disconnects
« Reply #5 on: January 04, 2014, 12:37:34 PM »

Please follow this for updating FW:
FW Update Process

  • Was a Factory Reset performed before and after any firmware updates then set up from scratch?
  • Was the router working before any firmware updates?

Internet Service Provider and Modem Configurations
  • What ISP Service do you have? Cable or DSL?
  • What ISP Modem Mfr. and model # do you have?
  • If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>Double NAT and How NAT Works. To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged. If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ.
    Example of a D-Link router configured for PPPoE with ISP Modem bridged: PPPoE Configuration on Router
  • Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
  • For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.

Router and Wired Configurations
Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router.
  • Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options, Advanced/QoS or Gamefuel.
  • Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual or under Setup/PARENTAL CONTROL/Set to>None: Static IP or Obtain Automatically From ISP.
  • Enable Use Unicasting (compatibility for some ISP DHCP Servers) under Setup/Internet/Manual.
  • Turn on DNS Relay under Setup/Networking. Link>Finding Faster DNS Addresses using Name Bench
  • Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting.
  • Ensure devices are set to auto obtain an IP address.
  • If IPv6 is an option on the router, select Local Connection Only or Disable IPv6 options under Setup/IPv6.
  • Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall. Enable or Disable SPI to test.
  • Enable uPnP and Multi-cast Streaming under Advanced/Networking. Disable uPnP for testing Port Forwarding rules. Enable IPv6 Multi-cast Streaming for routers that have a Media Server option. Disable IPv6 Multi-cast Streaming if IPv6 or Media Server is not being used.
  • Turn off WISH, and WPS under Advanced.
  • WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb or 100Mb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
  • Set current Time Zone, Date and Time. Use an NTP Server feature. Tools/Time.
  • Check cable between Modem and Router, swap out to be sure. Link> Cat6 is recommended.

Wireless Configurations
Links>Wireless Installation Considerations and Managing Signal Congestion and Good Neighbour Policy
  • Ensure the default (dlink) SSID name is changed. Can be anything and not something thats already in use by any neighboring WiFi routers. Under Setup/Wireless/Manual.
  • What wireless modes are you using?
  • 2.4Ghz Routers only:[/b] Try single mode G or N or mixed G and N?
  • Channel Width set for Auto 20/40Mhz or try 20Mhz only.
  • Try setting a manual Channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear.
  • What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto TPIK and AES.
  • What wireless devices do you have connected?
  • Any cordless house phones?
  • Any other WiFi routers in the area? Link> Use InSSIDer to find out. How many?
  • If you have any of these options, Try turning OFF or ON Short GI, WLAN Partition, HT 20/40 Co-exhistance and Extra Wireless Protection if you have it. Recommended settings are default. Under Advanced/Advanced Wireless.

Router Placement
Forum User - "Well I feel really dumb. After moving the router away from other electronic devices my speeds are back to normal. Just a heads up for anyone experiencing slow speeds, you might want to move it away from other electronics and see if that helps."
6" minimum safe distance between devices.
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"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

Nymark

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  • Posts: 17
Re: Random Disconnects
« Reply #6 on: January 04, 2014, 12:44:15 PM »

No and no :(
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FurryNutz

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Re: Random Disconnects
« Reply #7 on: January 04, 2014, 12:47:08 PM »

You might reload FW with a factory reset before and after then setup from scratch using IE or FF. Ensure any browser add-ons are disabled. The run thru that list. Post back with results and feedback with questions presented and if any of the suggestions work...
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"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

Nymark

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  • Posts: 17
Re: Random Disconnects
« Reply #8 on: January 05, 2014, 11:23:17 AM »

I have done it now, and it didnt solve the problem im afraid :(

did apply all the settings you listed..

also the disconnects is so short you barely notice them only in spikes / loss of connection to client / psn

if i just browse the internet i wouldnt notice a thing..
« Last Edit: January 05, 2014, 12:25:13 PM by Nymark »
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FurryNutz

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Re: Random Disconnects
« Reply #9 on: January 05, 2014, 12:44:53 PM »

What ISP Service do you have? Cable or DSL?
What ISP Modem Mfr. and model # do you have?
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"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

Nymark

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  • Posts: 17
Re: Random Disconnects
« Reply #10 on: January 05, 2014, 12:54:09 PM »

Cable,

its called DRG 500 and looks like this:

http://gyazo.com/cea96a13bcc6bcfb3ffed2d890684b75
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FurryNutz

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Re: Random Disconnects
« Reply #11 on: January 05, 2014, 01:02:02 PM »

 If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>Double NAT and How NAT Works. To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged. If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ.
Example of a D-Link router configured for PPPoE with ISP Modem bridged: PPPoE Configuration on Router
Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.
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"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

Nymark

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Re: Random Disconnects
« Reply #12 on: January 05, 2014, 01:04:41 PM »

the wan ip is my IP so i guess that means the modem dosent operate as an router
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FurryNutz

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Re: Random Disconnects
« Reply #13 on: January 05, 2014, 01:07:00 PM »

DNS Relay should be under Setup/Networking. If you can disable that, Manually input your ISPs DNS IP addresses into Setup/Internet/Manual.

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FurryNutz

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Re: Random Disconnects
« Reply #14 on: January 05, 2014, 01:13:00 PM »

Also are your devices wired or wireless when these disconnects happen?
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