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This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Author Topic: mydlink.com Live View not working  (Read 9505 times)


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mydlink.com Live View not working
« on: January 02, 2014, 12:42:10 PM »

Hi all,

I'm going to ask a question that has been asked before, but so far I have not been able to find an answer that comes even close to fixing the problem. I believe I know what the problem is but don't know what settings I need. So, here it goes:

I just bought a DCS-5020L camera and was able to set it up successfully. I can access the camera from my home computer through mydlink.com as well as from my cell phone using the mydlink lite app. However, on my computer at work I can't access the camera through the mydlink.com website. It does show up, but in the Live View it just says "Unable to access your DCS-5020L".

In many posts I have found, a similar if not the same problem was described and people immediately started asking about router settings etc. I believe the problem is solely a firewall issue at my work and NOT a router issue at home. I works just fine on my brother's PC at his house. Also, the camera can be accessed from my phone.

I believe the problem is that a certain port is blocked and needs to be enabled. Again, I see the camera in my mydlink.com account, but I can't get the live stream to work. Does anyone know which port I need to open so that I can see the live view at work? Are there any other confirmed solutions out there?
What have others with a similar or same problem done?

Thanks a bunch!


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Re: mydlink.com Live View not working
« Reply #1 on: January 06, 2015, 08:45:58 AM »

I had to set the configure Java, security tab - exception site list - I added http://dlink.com to the list and is started working


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Re: mydlink.com Live View not working
« Reply #2 on: January 06, 2015, 08:58:34 AM »

Glad you got it working. Enjoy.  ;)
"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!