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Author Topic: FYI - dead DCS-930L  (Read 3930 times)

acellier

  • Level 4 Member
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  • Posts: 417
FYI - dead DCS-930L
« on: November 08, 2013, 06:44:16 PM »

FYI -
One of our 3 D-Link DCS-930L cameras died a sudden, quiet death this morning.
It was less than a year old, operating cabled. No ping response, no blue light at boot, no lights at all.
The D-Link support process is incredibly slow and cumbersome, but ultimately I received an RMA authorization.
What's amazing is the exorbitant charge for any missing item/accessory - e.g.,
"Please be sure to include the following items:
    1 x DCS-930L
    1 x Ethernet Cable ($10.00)
    1 x AC Power Adapter ($10.00)
    1 x CD-Rom (manual, QIG, drivers) ($12.00)
    1 x Camera Mounting Set ($25.00)
    1 x Copy of Proof Of Purchase"
can you believe those prices !!!
« Last Edit: November 08, 2013, 06:47:02 PM by acellier »
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RYAT3

  • Level 10 Member
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  • Posts: 2205
Re: FYI - dead DCS-930L
« Reply #1 on: November 13, 2013, 08:31:36 PM »

FYI -
One of our 3 D-Link DCS-930L cameras died a sudden, quiet death this morning.
It was less than a year old, operating cabled. No ping response, no blue light at boot, no lights at all.
The D-Link support process is incredibly slow and cumbersome, but ultimately I received an RMA authorization.
What's amazing is the exorbitant charge for any missing item/accessory - e.g.,
"Please be sure to include the following items:
    1 x DCS-930L
    1 x Ethernet Cable ($10.00)
    1 x AC Power Adapter ($10.00)
    1 x CD-Rom (manual, QIG, drivers) ($12.00)
    1 x Camera Mounting Set ($25.00)
    1 x Copy of Proof Of Purchase"
can you believe those prices !!!

Unreal! Best to buy a new one, and put those items in the RMA one and keep the new cam also.
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Bushman

  • Level 1 Member
  • *
  • Posts: 17
Re: FYI - dead DCS-930L
« Reply #2 on: November 14, 2013, 07:32:20 AM »

I RMA one a couple months back (in Canada) and they asked for the camera and mounting hardware.  Sent me back new CD and cable.  Go figure.
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JavaLawyer

  • BETA Tester
  • Level 15 Member
  • *
  • Posts: 12190
  • D-Link Global Forum Moderator
    • FoundFootageCritic
Re: FYI - dead DCS-930L
« Reply #3 on: November 15, 2013, 12:56:13 PM »

Unreal! Best to buy a new one, and put those items in the RMA one and keep the new cam also.


Another approach is to provide your credit card as collateral and send back the defective device after you receive the replacement. The replacement package will have a complete set of everything that needs to go back with the RMA.
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