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Author Topic: False Click sets off Record by Sound Detection every 5 minutes  (Read 6962 times)

drew.c

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False Click sets off Record by Sound Detection every 5 minutes
« on: October 22, 2013, 10:33:02 AM »

I have my DCS-5020L FW 1.01 configured to email and ftp when Motion or Sound is detected at 70db.  Exactly every 5 minutes it emails and ftps an avi file that has detected a 'click' noise.  The click is not heard in the room.  I called tech support and the tech informed me it was a mechanical issue and the network engineers are working on it.  My ref # C6364726.  Anyone else have this issue?  It is only when Sound Detection is enabled.  If you click on Sound Detection, you can hear the click every 5 minutes as it monitors the audio.  Please let me know when this has been fixed.  I would like to puchase more of these.

Drew
« Last Edit: October 22, 2013, 11:23:51 AM by JavaLawyer »
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JavaLawyer

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Re: False Click sets off Record by Sound Detection every 5 minutes
« Reply #1 on: October 22, 2013, 11:23:33 AM »

Are there other users who experienced this issue?
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RYAT3

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Re: False Click sets off Record by Sound Detection every 5 minutes
« Reply #2 on: October 22, 2013, 06:42:15 PM »

Are there other users who experienced this issue?

On one of my 5010L, I have heard some sort of 'tick' while the camera is doing nothing... happens quite a bit.

I'm not sure if it is related to light detection, as I don't think the camera is trying to move...
 but I could see how the camera would interpret this as a loud noise. 

My other 5010L is muted to my ears from computer fans.

Of course, this might be a separate issue.  I guess I'll have to configure sound detection and see what happens.
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drew.c

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Re: False Click sets off Record by Sound Detection every 5 minutes
« Reply #3 on: October 22, 2013, 07:04:04 PM »

Just bought a 2nd one to test but I'll be out of town for a week.  I'll try the same settings when I return.
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geeksquadofun

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Re: False Click sets off Record by Sound Detection every 5 minutes
« Reply #4 on: October 30, 2013, 09:34:18 AM »

I've had mine for a month or so.

I tried to set it up properly, but kept getting hundred of email alerts, with a useless link (was hoping to see a photo of the so-called perpetrator...)

I guess the email is telling me: Hey stupid have a look at the live feed now, hopefully someone is still there..

Even with Sound detection OFF, it sends a message every few minutes, I tried adjusting the area monitored... to no avail..

So I gave up... it's really only good to watch a live feed it seems.

I have hope a firmware or software update will provide a permanent fix. Call me the optimist.
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JCowan

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Re: False Click sets off Record by Sound Detection every 5 minutes
« Reply #5 on: October 23, 2015, 08:39:21 AM »

Did you get this resolved?  I just got my camera and I get an alert every 5 minutes.
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cmontyburns

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Re: False Click sets off Record by Sound Detection every 5 minutes
« Reply #6 on: October 24, 2015, 06:37:28 PM »

I've not had this issue with mine that I recall, although I admit I stopped using audio detection very quickly.  It was hard to tune to a level where it wouldn't create false alarms frequently.  And anyway, since it requires Java, which I don't want on my computer, I would not be likely to use the feature anyway.  One of my two 5020's broke recently, and I replaced it with a different brand that uses more modern web technologies for configuration.  D-Link is kind of stuck in the past with their reliance on Internet Explorer and Java and other things in some of their cameras.
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FurryNutz

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Re: False Click sets off Record by Sound Detection every 5 minutes
« Reply #7 on: November 02, 2015, 07:27:17 AM »

Any status on this?  ???

Did you get this resolved?  I just got my camera and I get an alert every 5 minutes.
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