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Author Topic: DIR-626L won't connect to internet  (Read 3157 times)

LeslieJP

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DIR-626L won't connect to internet
« on: August 11, 2013, 01:35:05 PM »

Searched the board and the DIR-636 is the closest I could find!  :P

First time router owner here. I have gone through the setup and typing in my I.D.s and passwords, but when it gets to "connecting to the internet" it fails. All the cord connections are secure and plugged in correctly, I've used the ethernet cord that came with the router, I've reset the router and started over, but end up with the same problem. This has been going on for two days.

All I want is to be able to use my new Kindle Fire.

I have an Actiontec GT701D modem, with dynamic routing & static routing capabilities
I.E. 9
Earthlink DSL
Windows 7

I'm not computer savvy but can follow instructions given in laymen's terms. I think I might have to do something about bridging the modem, but don't know how. Help!

Leslie, who's tired of staring at her blinking orange internet light.
« Last Edit: August 11, 2013, 01:37:17 PM by LeslieJP »
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FurryNutz

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    • Router Troubleshooting
Re: DIR-626L won't connect to internet
« Reply #1 on: August 11, 2013, 01:38:21 PM »

Link>Welcome!
  • What Hardware version is your router? Look at sticker under router.
  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?

Internet Service Provider and Modem Configurations
  • What ISP Modem service link speeds UP and Down do you have?
  • If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems: Link>Double NAT and How NAT Works. To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged. If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ.
  • Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask. Link>Checking MTU Values
  • For DSL/PPPoE connections on the router, ensure that "Always ON" option is enabled.
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