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Author Topic: Problem about registering to mydlink account  (Read 4320 times)

pphatiwet

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Problem about registering to mydlink account
« on: June 15, 2013, 08:23:36 AM »

I buy the second one of 942L. But cannot register to my mydlink account.
The setup wizard popups that cannot connect mydlink server.
I'm not sure that it is the problem of dlink server ???? Because I still
can login to mydlink.com and see my first camera.
I already called the support but they cannot solve the problem.
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JavaLawyer

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Re: Problem about registering to mydlink account
« Reply #1 on: June 17, 2013, 09:06:30 AM »

Did you purchase your second camera in the same country/region as the first camera?
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Find answers here: D-Link ShareCenter FAQ I D-Link Network Camera FAQ
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pphatiwet

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Re: Problem about registering to mydlink account
« Reply #2 on: June 17, 2013, 09:10:30 AM »

of course yes. same country, just different shop. What's the problem?
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JavaLawyer

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Re: Problem about registering to mydlink account
« Reply #3 on: June 17, 2013, 10:19:09 AM »

of course yes. same country, just different shop. What's the problem?

My first thought was that the following situation may apply to you: mydlink.com - Rules for Device Association with Regional mydlink.com Accounts, which afflicts Cloud camera owners who own two cameras manufactured/sold in different regions from one another, precluding registration of both cameras on the same mydlink account.
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Find answers here: D-Link ShareCenter FAQ I D-Link Network Camera FAQ
There's no such thing as too many backups FFC

pphatiwet

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Re: Problem about registering to mydlink account
« Reply #4 on: June 17, 2013, 10:28:20 AM »

Thanks for information. However, I bought my 2 cameras in Thailand. And the wizard doesn't yet ask my mydlink account. It popups that cannot reach mydlink server. BTW, how can I check the camara that what site it is? MAC address, S/N or Mydlink No. on camera.
« Last Edit: June 17, 2013, 10:32:26 AM by pphatiwet »
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JavaLawyer

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Re: Problem about registering to mydlink account
« Reply #5 on: June 17, 2013, 11:15:48 AM »

. . . BTW, how can I check the camara that what site it is? MAC address, S/N or Mydlink No. on camera.

Unfortunately, as far as camera region is concerned, there are no markings or identifiers that can distinguish between regions.
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Find answers here: D-Link ShareCenter FAQ I D-Link Network Camera FAQ
There's no such thing as too many backups FFC