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Author Topic: DSM-310 frozen after firmware upgrade  (Read 7373 times)

sibelio_zx

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DSM-310 frozen after firmware upgrade
« on: March 04, 2013, 02:02:43 PM »

Today I installed the DSM-310 but after the device connected to the internet it started to upgrade the firmware. After it had finished and showed 100% completed, the remote stopped working and the screen showed no signs of the device doing something. After more tha one hour in this state I had tp pull the plug to turn it off.  When I turned it on again, the screed showed only the DLINK name and logo.

Is there a sort of hardware reset?

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JavaLawyer

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Re: DSM-310 frozen after firmware upgrade
« Reply #1 on: March 07, 2013, 07:20:54 AM »

As far as I know, there is no factory reset button on the DSM-310 should the unit fail to boot or load the web UI properly. The manual is also silent as to any such functionality.
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Find answers here: D-Link ShareCenter FAQ I D-Link Network Camera FAQ
There's no such thing as too many backups FFC

Mgurol

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Re: DSM-310 frozen after firmware upgrade
« Reply #2 on: July 06, 2013, 11:23:52 PM »

I am also having the same problem. Any suggestions as to what to do?
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JavaLawyer

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Re: DSM-310 frozen after firmware upgrade
« Reply #3 on: July 08, 2013, 06:04:46 AM »

Since the unit has no interface (i.e. directly or via network) to directly access the back-end, you're best bet may be to call D-Link technical support. If they are unable to help, then an RMA may be the only viable option to remedy this issue.
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Find answers here: D-Link ShareCenter FAQ I D-Link Network Camera FAQ
There's no such thing as too many backups FFC