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Author Topic: DIR-615 Hard wire disconnects  (Read 24810 times)

obliox9

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Re: DIR-615 Hard wire disconnects
« Reply #30 on: February 02, 2013, 04:59:37 PM »

24hrs later after relocating the Dlink - no hard-wire disconnects. 
I was getting disconnects on the XP box using it's wireless card so I turned it off and
disconnected it from my network. So far so good. Roku player works excellently.
I have yet to turn down the power.

Hoping for continued excellent performance. The router works really great when it runs correctly!

Next test, another 24hrs .. then I will reinsert the XP box via ethernet cable and see how that works.


 
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FurryNutz

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Re: DIR-615 Hard wire disconnects
« Reply #31 on: February 02, 2013, 05:39:47 PM »

 ;)
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obliox9

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Re: DIR-615 Hard wire disconnects
« Reply #32 on: February 03, 2013, 09:08:35 PM »

Unfortunately, I had 2 hard wire disconnects right at the end of my test on the 48th and 49th hours. I really thought it was fixed. Oh well. I guess I will have to find a different router. Roku does not have a dual band capability.

Fuzzy, I really appreciate all the help you have given me. Thank you very much

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obliox9

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Re: DIR-615 Hard wire disconnects
« Reply #33 on: February 04, 2013, 05:11:26 AM »

As a last ditch effort to continue to use the Dlink I have turned down the power from hi to low. Maybe that will work.
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FurryNutz

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Re: DIR-615 Hard wire disconnects
« Reply #34 on: February 04, 2013, 06:43:34 AM »

You could attemp to at least update to the most current version on DLink web site and do some more testing. I think we figured out that there is a more resent one available for your Rev. If you do decide to, please follow this: FW Update Process
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obliox9

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Re: DIR-615 Hard wire disconnects
« Reply #35 on: February 08, 2013, 09:33:44 AM »

I continue to try and get the DIR_615 to not have disconnects. The best I have done so far is 2 days 2 hrs before it randomly disconnects both wired and wireless lan connections. I have managed to capture some debug log info and have posted it below.
I also know I can update the firmware, but have chosen to not do it yet. Is there anything in this that can help you understand why these disconnects occur? I can understand if there is a wireless conflict to reset the wireless part, but do not understand why it would ever drop a wired connection.

It looks to me like this might be the culprit.
dhcpc sent restart signal to rc ...but I don't understand what it means


Time    Message
Feb 8 11:04:22    
UDHCPD sending ACK to 192.168.0.10
Feb 8 11:04:22    
UDHCPD sending OFFER of 192.168.0.10
Feb 8 11:04:22    
UDHCPD sendOffer : client has a requested ip and there is not a host using this IP
Feb 8 11:04:02    
UDHCPD Received a SIGUSR1
Feb 8 11:03:57    
read /etc/hosts - 1 addresses
Feb 8 11:03:57    
using nameserver 68.105.28.11#53
Feb 8 11:03:57    
using nameserver 68.105.28.11#53
Feb 8 11:03:57    
reading /etc/resolv.conf
Feb 8 11:03:57    
compile time options: IPv6 GNU-getopt no-ISC-leasefile no-DBus no-I18N no-TFTP
Feb 8 11:03:57    
started, version 2.41 cachesize 150
Feb 8 11:03:53    
exiting on receipt of SIGTERM
Feb 8 11:03:53    
dhcpc sent restart signal to rc
Feb 8 11:03:53    
dhcpc is waiting for rc to be idle.
Feb 8 11:03:51    
dhcpc is waiting for rc to be idle.
Feb 8 11:03:50    
read /etc/hosts - 1 addresses
Feb 8 11:03:50    
using nameserver 68.105.28.11#53
Feb 8 11:03:50    
using nameserver 68.105.28.11#53
Feb 8 11:03:50    
reading /etc/resolv.conf
Feb 8 11:03:50    
compile time options: IPv6 GNU-getopt no-ISC-leasefile no-DBus no-I18N no-TFTP
Feb 8 11:03:50    
started, version 2.41 cachesize 150 Feb 8 11:03:27    
Received SIGTERM
Feb 8 10:59:45    
UDHCPD sending ACK to 192.168.0.10
Feb 8 10:59:45    
UDHCPD sending OFFER of 192.168.0.10
Feb 8 10:59:45    
UDHCPD sendOffer : client has a requested ip and there is not a host using this IP
Feb 8 10:59:17    
read /etc/hosts - 1 addresses
Feb 8 10:59:17    
using nameserver 68.105.28.11#53
Feb 8 10:59:17    
using nameserver 68.105.28.11#53
Feb 8 10:59:17    
reading /etc/resolv.conf
Feb 8 10:59:17    
compile time options: IPv6 GNU-getopt no-ISC-leasefile no-DBus no-I18N no-TFTP
Feb 8 10:59:17    
started, version 2.41 cachesize 150
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FurryNutz

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Re: DIR-615 Hard wire disconnects
« Reply #36 on: February 08, 2013, 09:37:02 AM »

Any chance you can gain access to the ISP modem logs? Might be some info here. I would contact the ISP service provider and ask them if they can see any thing on there side and with the modem logs during this time frame when this happens.


I would do the FW update and see if that changes anything.
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obliox9

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Re: DIR-615 Hard wire disconnects
« Reply #37 on: February 08, 2013, 09:40:26 AM »

Pretty unlikely that Cox Internet would give me access to their log files.
Can you tell me what dhcpc sent restart signal to rc means?
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FurryNutz

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Re: DIR-615 Hard wire disconnects
« Reply #38 on: February 08, 2013, 09:51:26 AM »

The ISP modem should have it's own logs and might be accessible. Try accessing the ISP modem at 192.168.100.1

Possible that there was an issue between the modem and router and thats a code that gets reported. I don't have any detailed information on what the log entries mean.
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obliox9

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Re: DIR-615 Hard wire disconnects
« Reply #39 on: February 08, 2013, 10:06:06 AM »

Model:    Cisco DPC3010
Vendor:    Cisco
Hardware Revision:    1.0
Serial Number:   230669405
MAC Address:    38:c8:5c:b6:7b:ac
Bootloader Revision:    2.3.0_R1
Current Software Revision:    DPC3010-v302r12901-110516a-COX
Firmware Name:    dpc3010-v302r12901-110516a-COX.bin
Firmware Build Time:    May 16 2011 17:09:15
Cable Modem Status:    Operational

There is no option to view or see any log files
Thanks for the tip on seeing the modem...I learn something new almost every day!
Maybe someone at Dlink could answer the question as to what the log entry means?
It would be nice to understand what the log debug info is telling us before doing the upgrade.
Also, 2 questions about upgrading:
1. Can I use firefox from my Ubuntu 12.04 LTS machine or do I have to do it from a firefox on the Xp machine?
2. I copied the instructions for the upgrade down, because I won't have internet when I do this..is there a page on what to do if the upgrade doesn't work and the router fails to come back?
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FurryNutz

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Re: DIR-615 Hard wire disconnects
« Reply #40 on: February 08, 2013, 10:38:08 AM »

Model:    Cisco DPC3010
Vendor:    Cisco
Hardware Revision:    1.0
Serial Number:   230669405
MAC Address:    38:c8:5c:b6:7b:ac
Bootloader Revision:    2.3.0_R1
Current Software Revision:    DPC3010-v302r12901-110516a-COX
Firmware Name:    dpc3010-v302r12901-110516a-COX.bin
Firmware Build Time:    May 16 2011 17:09:15
Cable Modem Status:    Operational

There is no option to view or see any log files
Thanks for the tip on seeing the modem...I learn something new almost every day!
Maybe someone at Dlink could answer the question as to what the log entry means?
It would be nice to understand what the log debug info is telling us before doing the upgrade.
Also, 2 questions about upgrading:
1. Can I use firefox from my Ubuntu 12.04 LTS machine or do I have to do it from a firefox on the Xp machine? I recommend XP. I've never attempted Linux and presume it should work since using other OS plat forms line Mac does. I would play it safe. And use IE.
2. I copied the instructions for the upgrade down, because I won't have internet when I do this..is there a page on what to do if the upgrade doesn't work and the router fails to come back?
Download the files you need before starting the upgrade. Disable all 3rd party security SW like anti-virus programs temporarily. Do this over a LAN wired connection only. Follow those instructions. I recommend setting up from scrach after the last Factory reset. I would even disconnect the ISP modem cable too. Should something happen: Emergency Recovery Mode

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obliox9

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Re: DIR-615 Hard wire disconnects
« Reply #41 on: February 08, 2013, 11:12:20 AM »

Thanks so much for the information, I really appreciate it.
Last question, then I won't bother you for a few days at least. :)
I have not yet exhausted all the options you originally gave me, there is still the
hardreset back to factory defaults. If I do this, or the FW upgrade, is there a default password to get back into the web based interface?

One more thing, in the upgrade info it states:
If you're upgrading from minor to minor version, reloading of the configuration file shouldn't cause a problem.
If I go from 3.11 to 3.13 is that a minor to minor so I can use the previous config file or should I redo from scratch?
« Last Edit: February 08, 2013, 11:38:55 AM by obliox9 »
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FurryNutz

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Re: DIR-615 Hard wire disconnects
« Reply #42 on: February 08, 2013, 12:03:07 PM »

Thanks so much for the information, I really appreciate it.
Last question, then I won't bother you for a few days at least. :)
I have not yet exhausted all the options you originally gave me, there is still the
hardreset back to factory defaults. If I do this, or the FW upgrade, is there a default password to get back into the web based interface? I normally use the Tools/System on the Web page for resetting the router. Please use this.

One more thing, in the upgrade info it states:
If you're upgrading from minor to minor version, reloading of the configuration file shouldn't cause a problem.
If I go from 3.11 to 3.13 is that a minor to minor so I can use the previous config file or should I redo from scratch?
This time I want you to set up the router from scratch after the final factory reset has been performed. I want a clean update and slate on the router to see if we can get this going with out disconnects.
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FurryNutz

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Re: DIR-615 Hard wire disconnects
« Reply #43 on: February 13, 2013, 09:52:47 AM »

Any status on this?  ???
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obliox9

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Re: DIR-615 Hard wire disconnects
« Reply #44 on: February 18, 2013, 08:26:06 AM »

Hello Fuzzy:

Sorry for not posting here sooner.
Status:

Have yet to perform the upgrade.  I debated back and forth, and I have downloaded all the upgrades, downgrades etc and web pages for instruction.

I am not yet convinced that the cause is the firmware. My current up-time is
6days. It seems fairly stable so I am wondering if I was just being attacked by the script kiddies in the neighbourhood. Being the new router on the block, who knows.

The D-Link performs brilliantly when it runs. I enjoy using it as it is easy to configure and monitor.

I promise to keep you posted as to my progress and I apologize for not doing so sooner.
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