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Author Topic: connected to router but no internet access  (Read 7773 times)

jaysovereign

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connected to router but no internet access
« on: January 05, 2013, 03:59:19 AM »

I'm seeking for help related to my problems.

I'm using Dlink router DIR 300. It works fine for all 4 laptops of my room mates, as in, connection and internet works just fine. However lately, if we try to connect with the router on some new devices, such as new laptop, dekstop, or mobile phone. We are able to connect to the router, but there is no internet access. These problem fixed by itself after a few days, for example my iPAD takes 2 days until it can access the internet, even 1 of my roomate waited for 1 month until his Samsung 3S can access the internet.

Now I just bought a new dekstop, and having the same problem. Able to connect to router but unable to access to the internet. I'm pretty sure there is nothing wrong with my computer setting because I can connect to my neighbour router and access the internet. So just drop by here see if there is anyone that can help me while waiting till i can access internet on my own router (which might take days, weeks, or month)
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FurryNutz

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Re: connected to router but no internet access
« Reply #1 on: January 09, 2013, 08:25:17 AM »

Link>Welcome!
What Hardware version is your router? Look at sticker under router.
Link>What Firmware version is currently loaded? Found on routers web page under status.
What region are you located?
Are you wired or wireless connected to the router?
Has a Factory Reset been performed?

What ISP Service do you have? Cable or DSL?
What ISP Modem do you have? Stand Alone or built in router?
What ISP Modem make and model do you have?

If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems.
Double NAT
To tell if the modem is bridged or not, look at the routers web page, Status/Device Info/Wan Section, if there is a 192.168.0.# address in the WAN IP address field, then the modem is not bridged.
If the modem can't be bridged then see if the modem has a DMZ option and input the IP address the router gets from the modem and put that into the modems DMZ.
Check ISP MTU requirements, Cable is usually 1500, DSL is around 1492 down to 1472. Call the ISP and ask.

Some things to try: - Log into the routers web page at 192.168.0.1. Use IE, Opera or FF to manage the router.
Turn off ALL QoS or Disable Traffic Shaping (DIR only) GameFuel (DGL only and if ON.) options. Advanced/QoS or Gamefuel.
Turn off Advanced DNS Services if you have this option under Setup/Internet/Manual.
Turn on DNS Relay under Setup/Networking.
Setup DHCP reserved IP addresses for all devices ON the router. Setup/Networking. This ensures each devices gets its own IP address when turned on and connected, eliminates IP address conflicts and helps in troubleshooting.
Ensure devices are set to auto obtain an IP address.
Set Firewall settings to Endpoint Independent for TCP and UDP under Advanced/Firewall.

Enable uPnP and Multi-cast Streaming under Advanced/Networking. Disable uPnP for testing Port Forwarding rules.
WAN Port Speed set to Auto or specific speed? Some newer ISP modems support 1000Mb so manually setting to Gb speeds can be supported by the router. Advanced/Advanced Networking/WAN Port Speed
Set current Time Zone, Date and Time. Use an NTP server feature. Tools/Time.
 
Link>Wireless Installation Considerations
What wireless modes are you using? Under Setup/Wireless/Manual.
Try single mode G or N or mixed G and N?
Channel Width set for Auto 20/40Mhz or try 20Mhz only.
Try setting a manual channel to a open or unused channel. 1, 6 or 11. 11 for single mode N if the channel is clear.
What security mode are you using? Preferred security is WPA-Personal. WPA2/AES Only. Some WiFi adapters don't support AES, so you might want to try TPIK only or Auto.
What wireless devices do you have connected?
Any cordless house phones?
Any other WiFi routers in the area? Link> Use InSSIDer to find out. How many?
Turn off WISH, and WPS under Advanced.
Try turning off Short GI, WLAN Partition,and Extra Wireless Protection if you have it. Under Advanced/Advanced Wireless.
Enable WMM Enable Under Advanced/Advanced Wireless.
Turn off all anti virus and firewall programs on PC while testing. 3rd party firewalls are not generally needed when using routers as they are effective on blocking malicious inbound traffic.
Turn off all devices accept for one wired PC while testing.
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Go Here>Router Troubleshooting

Hard Harry

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Re: connected to router but no internet access
« Reply #2 on: January 12, 2013, 02:55:12 PM »

First, just in general, what was the reason you bought the DIR-330? Do you have VPN clients? A, if not, this router is overkill and just going to give you trouble. B, if so, then what computers have the VPN clients, because I feel the VPN going down is what is causing your problem.
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