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Author Topic: DIR-628 Not Working. Powers ON with Blinking Lights. No Internet Connectivity.  (Read 20683 times)

User 1

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I have had the DIR-628 for many years. It stays on 24/7. Over the years I had some minor issues but a re-cycle would always fix it.

Today, out of the blue, it will not connect to the internet. I tried:

Different Ethernet cables.
Unplugging. Waiting for an hour then plugging in again.
Using the Re-Set button on the back.

When I go from Cable Modem (Motorola SB6120) directly to the computer I get a working Internet connection.

Going from Cable Modem to "Internet" port on the back of the DIR-628 I get front panel flashing/blinking lights then they go dark then back on. Over and over again.

I have Comcast Internet Sevice
DIR-628 Hardware Version A1
DIR-628 Firmware 1.24? Can't get into router settings to confirm.

I need to know if the router has failed and needs to be replaced. It's OK if it does, I just want to know ASAP instead of wasting time trying to fix it. I'm sure the cost of shipping and repairing would cover the cost of buying a new router instead.

Any help is appreciated.


Thanks!
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FurryNutz

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Link>Welcome!
What Hardware version is your router? Look at sticker under router.
Link>What Firmware version is currently loaded? Found on routers web page under status.
What region are you located?
Are you wired or wireless connected to the router?
Has a Factory Reset been performed?
Are you able to gain access to the routers web page at 192.168.0.1?

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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

papasmurf

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Oddly, I too have Comcast, a DIR-628 and the exact situation that you described (and it occurred on the same day).   ???  Either an odd coincidence or this isn't just random hardware failure.
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FurryNutz

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Comcast subscribers need to review the Comcast stcky at the top of this forum for additional information regarding there services.
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

FurryNutz

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@papasmurf
Please provide some feedback on the questions presented to the OP and see if you can access the routers web page. Answering the questions will help us give you better feedback and help.

Oddly, I too have Comcast, a DIR-628 and the exact situation that you described (and it occurred on the same day).   ???  Either an odd coincidence or this isn't just random hardware failure.
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

papasmurf

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@papasmurf
Please provide some feedback on the questions presented to the OP and see if you can access the routers web page. Answering the questions will help us give you better feedback and help.

I guess I wasn't sufficiently clear.  I have the exact same hardware, service, and problems and have tried the exact same things to no avail.  Thus I have nothing else to contribute other than the observation that it is quite peculiar that we suffered the same issue on the same day.
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papasmurf

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Comcast subscribers need to review the Comcast stcky at the top of this forum for additional information regarding there services.

I do not believe this is the problem, because it only occurred a few days ago.  Regardless, the router configuration page is inaccessible now that my lights are all blinking.
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FurryNutz

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Has a factory reset been done using the back button?

You could try this and see if you can get the FW to recover:
Emergency Recovery Mode

If either of these fail, I recommend phone contacting D-Link support and get a RMA started.

Keep us posted.
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

papasmurf

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  • Posts: 4

Has a factory reset been done using the back button?

You could try this and see if you can get the FW to recover:
Emergency Recovery Mode

If either of these fail, I recommend phone contacting D-Link support and get a RMA started.

Keep us posted.

Thanks for the suggestion.  I tried the factory reset as described on the linked page, but nothing I do alters the current pattern of blinking lights (as described by original poster) or gives me access to the router configuration page.  I've had the router for a few years, so at this point I doubt there is much point in pursuing an RMA.  Thanks for your attempts to help.
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FurryNutz

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Never know till you try. Might get get it fixed. Support is still available on this router.
Good luck.
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting

FurryNutz

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Any status on this?

 ???

I have had the DIR-628 for many years. It stays on 24/7. Over the years I had some minor issues but a re-cycle would always fix it.

Today, out of the blue, it will not connect to the internet. I tried:

Different Ethernet cables.
Unplugging. Waiting for an hour then plugging in again.
Using the Re-Set button on the back.

When I go from Cable Modem (Motorola SB6120) directly to the computer I get a working Internet connection.

Going from Cable Modem to "Internet" port on the back of the DIR-628 I get front panel flashing/blinking lights then they go dark then back on. Over and over again.

I have Comcast Internet Sevice
DIR-628 Hardware Version A1
DIR-628 Firmware 1.24? Can't get into router settings to confirm.

I need to know if the router has failed and needs to be replaced. It's OK if it does, I just want to know ASAP instead of wasting time trying to fix it. I'm sure the cost of shipping and repairing would cover the cost of buying a new router instead.

Any help is appreciated.


Thanks!
Logged
Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
Go Here>Router Troubleshooting