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Author Topic: Bad luck - lightning strike nearby likely affected my 857 (RMAd-FIXED)  (Read 26234 times)

JavaLawyer

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Re: Bad luck - lightning strike nearby likely affected my 857.
« Reply #15 on: August 20, 2012, 06:18:27 AM »

Did you simply tell Tech support that the modem wasn't working or did you tell them that the poor DIR-857 was struck by lightening? ???
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kargo27

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Re: Bad luck - lightning strike nearby likely affected my 857.
« Reply #16 on: August 20, 2012, 07:54:11 AM »

Did you simply tell Tech support that the modem wasn't working or did you tell them that the poor DIR-857 was struck by lightening????

Oh no Michael, I was honest and told them that it was a lightening storm that caused it.  I told them several times as a matter of fact.

And that place I mentioned earlier that fixes modems deals only with cable providers, it's not worth fixing a single modem.
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FurryNutz

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Re: Bad luck - lightning strike nearby likely affected my 857.
« Reply #17 on: August 20, 2012, 07:55:51 AM »

At least you can get the 857 fixed.  ;)
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JavaLawyer

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Re: Bad luck - lightning strike nearby likely affected my 857.
« Reply #18 on: August 20, 2012, 08:11:26 AM »

I was honest and told them that it was a lightening storm that caused it.  I told them several times as a matter of fact.

And that place I mentioned earlier that fixes modems deals only with cable providers, it's not worth fixing a single modem.

So, it DOES pay to be honest  ;)

I'm rather surprised that D-Link is openly covering the modem considering the circumstances causing the damage.  Kudos to D-Link support!
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kargo27

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Re: Bad luck - lightning strike nearby likely affected my 857.
« Reply #19 on: August 20, 2012, 12:15:40 PM »

So, it DOES pay to be honest  ;)

I'm rather surprised that D-Link is openly covering the modem considering the circumstances causing the damage.  Kudos to D-Link support!

Yes, they were very helpful!   :)
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FurryNutz

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Re: Bad luck - lightning strike nearby likely affected my 857.
« Reply #20 on: August 20, 2012, 12:22:45 PM »

Let us know when you get it back SIR.  :o
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kargo27

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Re: Bad luck - lightning strike nearby likely affected my 857.
« Reply #21 on: August 20, 2012, 12:27:32 PM »

Let us know when you get it back SIR.  :o

Will do!  They have this pretty cool option when doing the RMA which allows the consumer to "pay" via a deposit (credit or debit card) on the new unit and they ship that one immediately.  Instead of one having to wait until they troubleshoot the old unit.  I opted for that.  They don't run the charge but it sits as a "hold".
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FurryNutz

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Re: Bad luck - lightning strike nearby likely affected my 857.
« Reply #22 on: August 20, 2012, 12:30:05 PM »

Kewl, how much is the fee if you don't return?
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JavaLawyer

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Re: Bad luck - lightning strike nearby likely affected my 857.
« Reply #23 on: August 20, 2012, 12:38:54 PM »

Kewl, how much is the fee if you don't return?

The price is D-Link's MSRP, which is significantly higher than any retail/online store. Best to return the unit quickly!
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kargo27

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Re: Bad luck - lightning strike nearby likely affected my 857.
« Reply #24 on: August 20, 2012, 12:39:17 PM »

Kewl, how much is the fee if you don't return?

$180, the list price of a new 857.
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kargo27

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Re: Bad luck - lightning strike nearby likely affected my 857.
« Reply #25 on: August 20, 2012, 12:39:51 PM »

The price is D-Link's MSRP, which is significantly higher than any retail/online store. Best to return the unit. .  . and quickly!

This!

And I believe one has 2 weeks (14 days....but really only 10 working days) to do so, IIRC.
« Last Edit: August 20, 2012, 12:42:40 PM by kargo27 »
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FurryNutz

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Re: Bad luck - lightning strike nearby likely affected my 857.
« Reply #26 on: August 20, 2012, 12:43:08 PM »

Specially for the price you got your for. LOL.  ::)
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kargo27

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Re: Bad luck - lightning strike nearby likely affected my 857.
« Reply #27 on: August 20, 2012, 12:44:55 PM »

Specially for the price you got your for. LOL.  ::)

LOL!  Yeah, really!
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FurryNutz

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Re: Bad luck - lightning strike nearby likely affected my 857.
« Reply #28 on: August 20, 2012, 12:45:34 PM »

Some peoples children.  ::)
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kargo27

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Re: Bad luck - lightning strike nearby likely affected my 857.
« Reply #29 on: August 20, 2012, 12:48:35 PM »

I was thinking more about the lightening strike.  Our cables are all buried....phone, cable tv/internet, electrical, etc.

Shouldn't everything already be grounded?  I don't know anything about how it all works but I am interested in learning if anyone can answer my question.
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