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Author Topic: My internet is gone please help?  (Read 5372 times)

wolfguy96

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My internet is gone please help?
« on: February 05, 2012, 09:15:30 PM »

i tried going wireless today and i cant connect to my internet now. i pressed wpa and put in something to secret and put my ip where it says ip. then i pressed ap and it said something reset but then it said could not connect and i pressed f5 and tried going to other websites but couldnt. i press reset to my router but still no. it dosent come up when i try to connect it to wireless. please help i get most of my income online :(. btw if your wondering how im typing this im at a friends house.
also there are no lights besides the power light on the router.
i dont know the model number so i put it on hardware thread
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FurryNutz

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Re: My internet is gone please help?
« Reply #1 on: February 05, 2012, 09:33:12 PM »

We need to know the model number and the following information to better help you...If you can provide we will try to help you as much as we can:

What Hardware version is your router? Look at sticker under router.
What Firmware version is currently loaded? Found on routers web page under status.

What ISP Service do you have? Cable or DSL?
What ISP Modem do you have? Stand Alone or built in router?
What ISP Modem make and model do you have?
If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems. If your on DSL and you bridged the modem to the router, did you enter in any PPPoE acct information into the router for this mode of operation? Most DSL systems need PPPoE acct information to be able to connect. Call your ISP and ask them for help on the modem.

Are you wired or wireless when connecting to the router? Try both ways to connect.
Factory reset the router.
Setup the router using the routers web page at 192.168.0.1.
« Last Edit: February 05, 2012, 09:37:56 PM by FurryNutz »
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
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wolfguy96

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Re: My internet is gone please help?
« Reply #2 on: February 05, 2012, 09:37:44 PM »

We need to know the model number and the following information to better help you...If you can provide we will try to help you as much as we can:

What Hardware version is your router? Look at sticker under router.
What Firmware version is currently loaded? Found on routers web page under status.

What ISP Service do you have? Cable or DSL?
What ISP Modem do you have? Stand Alone or built in router?
What ISP Modem make and model do you have?
If this modem has a built in router, it's best to bridge the modem. Having 2 routers on the same line can cause connection problems.
well i use a cable and have adsl1
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FurryNutz

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Re: My internet is gone please help?
« Reply #3 on: February 05, 2012, 09:38:37 PM »

Need to contact your ISP support for getting the DSL modem bridged to the router.
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
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wolfguy96

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Re: My internet is gone please help?
« Reply #4 on: February 05, 2012, 09:45:03 PM »

Need to contact your ISP support for getting the DSL modem bridged to the router.

also my moudem model number is DSL-G604T/AU it also says V.B3
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FurryNutz

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Re: My internet is gone please help?
« Reply #5 on: February 05, 2012, 09:50:18 PM »

I see, thats a DLink modem I believe.

It has a DMZ, if you can't get your ISP to bridge the modem, you could use the DMZ to input the IP address your external router gets into the modems DMZ.

I presume you have the ISP modem and a external router?
Do you get connected to the internet if you directly connect a PC to the modem?
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
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wolfguy96

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Re: My internet is gone please help?
« Reply #6 on: February 05, 2012, 09:53:48 PM »

I see, thats a DLink modem I believe.

It has a DMZ, if you can't get your ISP to bridge the modem, you could use the DMZ to input the IP address your external router gets into the modems DMZ.

I presume you have the ISP modem and a external router?
Do you get connected to the internet if you directly connect a PC to the modem?

when i connect my pc to the router via ethernet cord it doesn't connect to the internet and my modem still dosen't show any lights besides the power light
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FurryNutz

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Re: My internet is gone please help?
« Reply #7 on: February 05, 2012, 09:54:52 PM »

Need to have your ISP check your modem. If the modem isn't working then either modem might need to be reset or signal going to the modem isn't working. Call your ISP first.
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
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