ok, back to square one. It let me log in when I reset it back to the defaults, but then every time I try to change the password, it lets me save the changes (leave old password field blank and enter new password twice). Then after any new change is made, I'm prompted to enter my new password and it is constantly denied. I've tried it on both mac and pc with both caps lock on and off. I have to reset the camera every time. What step am I missing?