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Author Topic: can't read from the source file or disk  (Read 11868 times)

rob74

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can't read from the source file or disk
« on: July 31, 2011, 08:50:45 PM »

i did a clean install of windows 7 and all of a sudden i am having a hard time transferring video files to the dns 323.  every time i try to transfer from an internal drive of my computer to the nas i get this error message:

"can't read from the source file or disk"

i have already mapped the drive (z) to my computer so why it has all of a sudden stopped working is a mystery to me.

please help!
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McPillager

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Re: can't read from the source file or disk
« Reply #1 on: August 01, 2011, 12:39:53 AM »

The error message indicates there is a problem with your windows installation and/or your local hard drive. The nas probably works just fine.
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rob74

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Re: can't read from the source file or disk
« Reply #2 on: August 01, 2011, 07:32:12 AM »

i have tried transferring files from 3 different computers to the NAS.  all have the same problem.  all the computers have different operating systems.

i'm sure it's something simple or stupid that will take a few seconds to fix...just don't know what it is!
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JavaLawyer

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Re: can't read from the source file or disk
« Reply #3 on: August 01, 2011, 07:45:42 AM »

Can you see/transfer files located on the NAS to any of your PCs?
« Last Edit: August 01, 2011, 07:54:14 AM by JavaLawyer »
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Find answers here: D-Link ShareCenter FAQ I D-Link Network Camera FAQ
There's no such thing as too many backups FFC

dosborne

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Re: can't read from the source file or disk
« Reply #4 on: August 01, 2011, 07:52:15 AM »

Can you copy from one directory to another on YOUR PC?
« Last Edit: August 01, 2011, 10:39:55 AM by dosborne »
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3 x DNS-323 with 2 x 2TB WD Drives each for a total of 12 TB Storage and Backup. Running DLink Firmware v1.08 and Fonz Fun Plug (FFP) v0.5 for improved software support.

rob74

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Re: can't read from the source file or disk
« Reply #5 on: August 01, 2011, 08:12:28 AM »

actually no, it gives me the same error message...

please don't tell me the entire hard drive is CORRUPT!!!

do i format the entire drive and start over?

i have the SSD with windows 7 and a secondary file drive which is this one.  do i need to clean both?
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McPillager

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Re: can't read from the source file or disk
« Reply #6 on: August 01, 2011, 08:17:26 AM »

Ι've told you right from the very first moment, stop thinking about the nas and start thinking about what is wrong with your other hardware. It is about time to visit other forums, too.
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rob74

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Re: can't read from the source file or disk
« Reply #7 on: August 01, 2011, 08:19:45 AM »

mcpillager,

thx for your help.  what other forums are you suggesting?  my hard drive maker hitachi?
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McPillager

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Re: can't read from the source file or disk
« Reply #8 on: August 01, 2011, 08:21:37 AM »

absolutely!
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JavaLawyer

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Re: can't read from the source file or disk
« Reply #9 on: August 01, 2011, 08:25:56 AM »

actually no, it gives me the same error message...

please don't tell me the entire hard drive is CORRUPT!!!

do i format the entire drive and start over?

i have the SSD with windows 7 and a secondary file drive which is this one.  do i need to clean both?

Go into the DNS-323 web interface and open the "Status" tab.  What does the page display for each drive?
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Find answers here: D-Link ShareCenter FAQ I D-Link Network Camera FAQ
There's no such thing as too many backups FFC

rob74

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Re: can't read from the source file or disk
« Reply #10 on: August 01, 2011, 08:48:50 AM »

it shows 2 drives in status and it shows the right capacity and drive info...just to clarify, hopefully the hard drive in question is on my computer, not in the nas.  if it's the hard drive in the nas, that's even worse.
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JavaLawyer

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Re: can't read from the source file or disk
« Reply #11 on: August 01, 2011, 09:03:02 AM »

I agree with the other poster indicating that this issue may reside in your PC. The one thing that throws me for a loop is that (If I read your prior posts correctly) you stated that you are unable to access your NAS from three different PCs.
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Find answers here: D-Link ShareCenter FAQ I D-Link Network Camera FAQ
There's no such thing as too many backups FFC

rob74

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Re: can't read from the source file or disk
« Reply #12 on: August 01, 2011, 09:10:29 AM »

yes three different pc's.  and all the disks, i can open the files-video files, excel files...but can't transfer...i don't get it.
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JavaLawyer

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Re: can't read from the source file or disk
« Reply #13 on: August 01, 2011, 09:28:49 AM »

I was a bit unclear about an earlier response you wrote.  Just to sum things up (please validate or correct):

1. You can transfer files between/within the hard disks in any three of your three PCs
2. You are unable to transfer files to/from the DNS-323
3. You can open/read files on the DNS-323

If this is the case, this is starting to look like a permission issue within the DNS-323.
« Last Edit: August 01, 2011, 09:38:48 AM by JavaLawyer »
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Find answers here: D-Link ShareCenter FAQ I D-Link Network Camera FAQ
There's no such thing as too many backups FFC

rob74

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Re: can't read from the source file or disk
« Reply #14 on: August 01, 2011, 10:08:55 AM »

thanks javalawyer,

1. i can NOT transfer out of the 1 internal hard drive, i can NOT even copy to another folder within the hard drive

2. i can access all files within the internal hard drive (just got off the phone with hitachi technical support-they said the hard drive is NOT corrupted because i can access the drive contents-if corrupted i would get nothing)

the hitachi tech rep thinks it's a permission issue that was caused by a clean install of windows 7 on drive #1 ssd for the operating system.  the previous windows had attributes to the files that the next version of windows will not allow to be transferred to another drive for protection.

again, i can still write to the drive, open the contents of the drive, but cannot transfer the contents of the drive anywhere.

please help!
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