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Author Topic: Always a bad connection  (Read 2087 times)

katiekitty

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Always a bad connection
« on: July 14, 2011, 09:03:46 AM »

Every time I get on the computer, I can't use the internet. It shows I'm connected to D-Link, but Firefox gives me error messages to check my internet connection. I have to disconnect and reconnect several times before it finally works. My computer is about 20 feet from the router. Have I done something wrong? I'm thinking of returning the router if I have this problem every single time I try to use the computer!
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FurryNutz

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    • Router Troubleshooting
Re: Always a bad connection
« Reply #1 on: July 14, 2011, 09:15:43 AM »

What HW version is your router?
What FW version is currently loaded?

What ISP Service do you have? Cable or DSL?
What ISP Modem do you have? Stand Alone or built in router?
What ISP Modem make and model do you have?

Ensure DNS IP addresses are being filled in under Setup/Internet/Manual?
Turn off QoS options.
Turn off Advanced DNS Services if you have this option.
Turn on DNS Relay under Setup/Networking.
Setup DHCP reserved IP addresses for all devices on the router.
Ensure devices are set to auto obtain an IP address.
Set Firewall settings to Endpoint Independent for TCP and UDP.

What wireless modes are you using?
Try single mode G or mixed G and N?
What security mode are you using? WEP, WPA or WPA2? Preferred is WPA2.
What wireless devices do you have connected?
Any cordless house phones?
Any other WiFi routers in the area?

Turn off all anti virus and firewall programs on PC while testing.
Turn off all devices accept for one wired PC while testing.
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