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Author Topic: Connection dropping problem  (Read 8613 times)

tkos

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Connection dropping problem
« on: January 05, 2011, 10:06:40 AM »

Bought the DIR 615 rE. Works great and connects to my Samsung BD C6500 BluRay player easily enough. But the connection seems to hiccup occasionally and at least once per video file the connection drops, then by default my player skips to the next file. So I have to stop, restart the original, skip ahead to where I was and continue watching. this is annoying to say the least. Is there a way to boost signal strength to prevent these hiccups?

My only real change from default settings has been to set it to WPA2 AES.
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FurryNutz

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Re: Connection dropping problem
« Reply #1 on: January 05, 2011, 10:26:32 AM »

How are you connected to the 615? Wired or Wireless? If wireless, try setting Single mode G. I would also disable Short GI under advanced Wireless and Enable Multi-cast Streams under Advanced Network.

« Last Edit: January 05, 2011, 10:29:43 AM by FurryNutz »
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tkos

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Re: Connection dropping problem
« Reply #2 on: January 05, 2011, 10:51:47 AM »

Thanks for the response. I am connected wired to the PC (running windows 7) but wireless to the Blu Ray player, which is having the issues.

What exactly is the Single Mode G setting? I sort of assumed that meant it would drop everything from an N network to a G network?
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FurryNutz

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Re: Connection dropping problem
« Reply #3 on: January 05, 2011, 11:04:04 AM »

Yes, it is. If you have a N supported device, you can use it. You might try N mode only for a test. Then try G mode only. Also depends on how far your play is away from the router. Of course closer is best. Are they any other wireless routers, or cordless phones around that use the same 2.4Ghz frequency. These can interfere and interrupt  WiFi connections.
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tkos

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Re: Connection dropping problem
« Reply #4 on: January 05, 2011, 11:24:15 AM »

Nothing should be causing interference from us (cordless phones are dif freq, microwave not in use, other computers not even up and running at the time). I am going to play with a few of those settings and hopefully that helps. I'll post back.
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FurryNutz

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Re: Connection dropping problem
« Reply #5 on: January 05, 2011, 11:25:58 AM »

OK, You sure the cordless phones are on a different freqency other than 2.4Ghz? If there at 5Ghz, you should be ok.
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tkos

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Re: Connection dropping problem
« Reply #6 on: January 05, 2011, 01:09:43 PM »

Yeah we bought 5 ghz phones to avoid those issues.

I did the changes you mentioned and it seemed to break the DLNA. Multicast enabled seems to completely block my computer from being seen. I am now resetting things and will make a one at a time change to see if i can get better service from the router.
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FurryNutz

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Re: Connection dropping problem
« Reply #7 on: January 05, 2011, 01:13:57 PM »

Ok, Guess you can turn off Multi-cast streams. I would try G mode only for now and do some testing. Then switch to N mode and test. See which one works better for you. Let us know how it goes. How far away is the player from the router?
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tkos

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Re: Connection dropping problem
« Reply #8 on: January 05, 2011, 03:39:48 PM »

The router is maybe 20 feet away, 30 at most with little blocking it (a couple of standard house walls). But as it connects fine and only has blips I doubt that is an issue.

Anyway, all the changes I made messed things up royally and the DLNA would not work at all. So I just hit the reset button on the router and set it up again. The only changes I made were WPA to WPA2 with AES and the Network name.

Then i discovered the unknown button on the side of the router. It doesn't seem to be mentioned anywhere but an internet search lead me to believe it might be useful. The Bluray player has a PCB setting. If you choose this then run upstairs and hit the button on the router it instantly connects with no problems. Then I just watched a 1 hour tv show in XVID format with no issues. Hopefully this keep up. For now I won't change a thing.
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Hard Harry

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Re: Connection dropping problem
« Reply #9 on: January 06, 2011, 12:02:59 AM »

Button on the side is WPS, and your lucky if you got it to work the easy. Its known to have issues. Good job though
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tkos

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Re: Connection dropping problem
« Reply #10 on: January 06, 2011, 05:30:22 AM »

Well so far so good. Computers are so much better at keeping wifi going than stand alone machines like Bluray players. I do understand that, though I wish they wouldn't market these things as easy enough for anyone to setup and use. I spent all day messing about with it and I know a littler about computers.
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Hard Harry

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Re: Connection dropping problem
« Reply #11 on: January 06, 2011, 07:51:24 PM »

You and me BOTH. Its marketing. If it said on the box "10% liklyhood of being a total nightmare" who would buy it? Some of it is a learning curve. Once you have a basic understanding of how everything works together, it actually becomes fun, like a puzzle. But even I get frusterated. When you hear me swearing...thats when you know I am learning :-)
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tkos

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Re: Connection dropping problem
« Reply #12 on: January 07, 2011, 04:21:50 AM »

Well the router and BluRay player are back to fighting again. I had one day of bliss I guess. Back to losing the signal during a movie and cutting out. Push the button on the side and all is well, but that becomes quite the running back and forth.

I guess the biggest issue is trying to pin point a problem area so that I could call support for either machine, but I know this will be a pass the buck type issue and blame the other guy.
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Skello

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Re: Connection dropping problem
« Reply #13 on: January 07, 2011, 05:40:29 AM »

When you think you've exhausted everything and are close to throwing it out, you might want to check out: http://forums.dlink.com/index.php?topic=13599.0

Maybe it solves your problems and you should be able to easily to revert back if it doesn't.
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FurryNutz

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Re: Connection dropping problem
« Reply #14 on: January 07, 2011, 07:55:02 AM »

Can you try using the BD player in the same room as the router by chance? 20-30feet should be ok however I'm curious if it might work better at closer range. Say within 5-10 feet.
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