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Author Topic: RMA Website Question  (Read 4738 times)

celestial

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  • Posts: 4
RMA Website Question
« on: March 18, 2008, 05:34:39 PM »

I was finally able to contact Customer Support and got a case number for an RMA of my DIR-855 router. I was sent an email to go to a website to obtain my RMA. The question I have is, will this website allow me to do a cross-ship?

I cannot return the router without having something to replace it. Should I call Customer Service again?

Regards,
Mel
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tony

  • Level 1 Member
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  • Posts: 6
Re: RMA Website Question
« Reply #1 on: March 20, 2008, 11:43:08 AM »

Yes, the RMA website has an option to do cross shipment.
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Mlachake

  • Level 3 Member
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  • Posts: 203
Re: RMA Website Question
« Reply #2 on: March 20, 2008, 05:59:04 PM »

Not all units can be cross-shipped.
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Lycan

  • Administrator
  • Level 15 Member
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  • Posts: 5335
Re: RMA Website Question
« Reply #3 on: March 21, 2008, 03:44:51 PM »

Cross shipping on that will be handled by a live CS or support tech.

I can give you the contact infromation via a PM if it's needed.
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celestial

  • Level 1 Member
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  • Posts: 4
Re: RMA Website Question
« Reply #4 on: March 22, 2008, 06:55:30 PM »

I would appreciate that.
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