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Author Topic: DCS-5300g does not work with new Vista update  (Read 7826 times)

mattbell

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  • Posts: 12
DCS-5300g does not work with new Vista update
« on: March 14, 2008, 07:47:13 AM »

I get a "HTTP 400" message on my Vista machines after the latest Vista update.  My XP machines work fine.  I have rebooted the camera, router,machines same result.  I can only open the camera ftom an XP machine.
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Cowtipper

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Re: DCS-5300g does not work with new Vista update
« Reply #1 on: March 17, 2008, 12:24:41 PM »

What is the Hardware version of the camera? (located on the sticker under base of the camera)
What is the firmware version running on the camera? (Log into the camera, and click on Configuration > Status to find the firmware version)

What update did you download for the computer, and did the camera work before the update?
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ECF

  • Technical Engineer
  • Level 11 Member
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  • Posts: 2692
Re: DCS-5300g does not work with new Vista update
« Reply #2 on: March 17, 2008, 03:26:59 PM »

Do you have the Silverlight add on for IE7 installed in your browser?
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Never forget that only dead fish swim with the stream

mattbell

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  • Posts: 12
Re: DCS-5300g does not work with new Vista update
« Reply #3 on: March 18, 2008, 04:02:07 PM »

It's hardware A1.  Firmware 1.02.   The updates were KB905866 and KB946041.  And yes I did install Silverlight 1.0.30109.0.  And yes the camera worked before the updates.  It still works on my XP machines.


Thanks
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Cowtipper

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Re: DCS-5300g does not work with new Vista update
« Reply #4 on: March 20, 2008, 01:30:12 PM »

You will need to remove the Silverlight application. Once removed, the DCS-5300 should be viewable from the web browser again.
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mattbell

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  • Posts: 12
Re: DCS-5300g does not work with new Vista update
« Reply #5 on: March 21, 2008, 06:34:36 AM »

Ok that worked.  Will there be an update for the camera so it will work with silverlight installed?
« Last Edit: March 21, 2008, 08:15:54 AM by mattbell »
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ECF

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  • Posts: 2692
Re: DCS-5300g does not work with new Vista update
« Reply #6 on: March 25, 2008, 09:35:35 AM »

We are currently looking into this error however the only solution at this time is to uninstall Microsoft Silverlight
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Never forget that only dead fish swim with the stream

cornelshs

  • Guest
Re: DCS-5300g does not work with new Vista update
« Reply #7 on: May 17, 2008, 02:36:41 AM »

We are currently looking into this error however the only solution at this time is to uninstall Microsoft Silverlight

When will this be fixed?
Cant wait forever for you guys to fix this.
We got customers...
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dpgrubb

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  • Posts: 1
Re: DCS-5300g does not work with new Vista update
« Reply #8 on: August 27, 2010, 07:22:02 PM »

Note: The problem with Silverlight and the DCS-5300G was posted in 2008. It's now 2010 and D-Link has done nothing to fix this problem. It's bad enough that the DCS-5300G only works with Internet Explorer, but to add insult to injury, D-Link won't even update the DCS-5300G to support IE properly. (Telling you, you have to uninstall Silverlight is not an acceptable solution.)
The DCS-5300G is essentially an unuseable, unsupported product. It staggers me that D-Link continues to seel them. :'(
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WyreNut

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  • Posts: 61
Re: DCS-5300g does not work with new Vista update
« Reply #9 on: November 27, 2010, 11:09:52 AM »

Note: The problem with Silverlight and the DCS-5300G was posted in 2008. It's now 2010 and D-Link has done nothing to fix this problem. It's bad enough that the DCS-5300G only works with Internet Explorer, but to add insult to injury, D-Link won't even update the DCS-5300G to support IE properly. (Telling you, you have to uninstall Silverlight is not an acceptable solution.)
The DCS-5300G is essentially an unuseable, unsupported product. It staggers me that D-Link continues to seel them. :'(

Firmware for DCS-5300G B2 model cams was added on 3/17/2009 that addresses the Silverlight problem!

My cam works fine with IE - accessible from anywhere in the world!  What problems are you having?  Did you load the ActiveX control required for IE?

WyreNut
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