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Author Topic: "fan can't rotate, check it please."  (Read 5006 times)

Jon

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"fan can't rotate, check it please."
« on: May 16, 2010, 09:34:11 AM »

I upgraded to firmware 1.08 today and now I'm getting this message when I view the logs:
"fan can't rotate, check it please."

Thing is, the fan is rotating, it's spinning at full blast. 
I also can't adjust the fan speed in Power Management.  So is the fan sensor damaged?  Does Dlink replace these fans under warranty?  I can't even remember when I bought this NAS, could have been over a year ago.
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gunrunnerjohn

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Re: "fan can't rotate, check it please."
« Reply #1 on: May 16, 2010, 01:17:02 PM »

Reset to factory defaults and manually configure it, don't restore saved settings.
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Microsoft MVP - Windows Desktop Experience
Remember: Data you don't have two copies of is data you don't care about!
PS: RAID of any level is NOT a second copy.

Jon

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Re: "fan can't rotate, check it please."
« Reply #2 on: May 22, 2010, 12:30:08 AM »

Will doing this delete any data from the drive?
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dosborne

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Re: "fan can't rotate, check it please."
« Reply #3 on: May 22, 2010, 03:41:07 AM »

No, it just resets the configuration info in the unit.
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3 x DNS-323 with 2 x 2TB WD Drives each for a total of 12 TB Storage and Backup. Running DLink Firmware v1.08 and Fonz Fun Plug (FFP) v0.5 for improved software support.

Jon

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Re: "fan can't rotate, check it please."
« Reply #4 on: May 22, 2010, 12:34:42 PM »

Okay I reset the device to factory defaults but in the log it still says "fan can't rotate, check it please."

Is there anything else I could possibly try?
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gunrunnerjohn

  • Level 11 Member
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Re: "fan can't rotate, check it please."
« Reply #5 on: May 22, 2010, 12:41:33 PM »

RMA to D-Link?
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Microsoft MVP - Windows Desktop Experience
Remember: Data you don't have two copies of is data you don't care about!
PS: RAID of any level is NOT a second copy.

Jon

  • Level 1 Member
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  • Posts: 20
Re: "fan can't rotate, check it please."
« Reply #6 on: May 22, 2010, 12:54:19 PM »

Okay sounds like it could be faulty. 
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gunrunnerjohn

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  • Posts: 2717
Re: "fan can't rotate, check it please."
« Reply #7 on: May 22, 2010, 01:03:28 PM »

If a factory reset didn't make it work, I can't think of anything you can do.

Is the fan actually running?
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Microsoft MVP - Windows Desktop Experience
Remember: Data you don't have two copies of is data you don't care about!
PS: RAID of any level is NOT a second copy.

Jon

  • Level 1 Member
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  • Posts: 20
Re: "fan can't rotate, check it please."
« Reply #8 on: May 22, 2010, 01:05:47 PM »

Yes it does, intermittently, so sometimes when I do a restart on the unit the fan will turn on full blast, other times when doing a reboot it won't even turn on.  In either case, it will display that message "fan can't rotate, check it please." message in the logs, so this message displays regardless of whether the fan is turning or not.
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gunrunnerjohn

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  • Posts: 2717
Re: "fan can't rotate, check it please."
« Reply #9 on: May 22, 2010, 01:12:55 PM »

Sounds like either the fan is defective or the sensor that checks rotation is not working.
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Microsoft MVP - Windows Desktop Experience
Remember: Data you don't have two copies of is data you don't care about!
PS: RAID of any level is NOT a second copy.

Jon

  • Level 1 Member
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  • Posts: 20
Re: "fan can't rotate, check it please."
« Reply #10 on: May 22, 2010, 01:14:17 PM »

I have had a feeling for quite a while that this is probably the case.  I'll send it in for repairs.  Any idea what the warranty period is on these devices?
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gunrunnerjohn

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Re: "fan can't rotate, check it please."
« Reply #11 on: May 22, 2010, 01:25:20 PM »

Probably a year, but I'm sure it's on the D-Link site.
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Microsoft MVP - Windows Desktop Experience
Remember: Data you don't have two copies of is data you don't care about!
PS: RAID of any level is NOT a second copy.