I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
I contacted tech support. We got the firmware update loaded.
I reset the camera back to factory default again.
I had to connect the camera directly to my computer with the supplied white Ethernet cable, bypassing the router.
Manually set the IP address on my computer to 192.168.0.99, Subnet mask 255.255.255.0, Gateway 192.168.0.20
then open firefox and entered the factory default camera IP of 192.168.0.20, you may need unplug the Ethernet cable for 10 seconds for work.s
I logged into the camera and proceeded to load the firmware update. this worked.
According to tech support this is their last ditch procedure for loading firmware.
Does anyone have documentation on this procedure from d-link?