• August 13, 2020, 08:33:46 AM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Author Topic: Doesn't Work With Higher 5Ghz Channels  (Read 355 times)

Sychost

  • Level 1 Member
  • *
  • Posts: 1
Doesn't Work With Higher 5Ghz Channels
« on: June 21, 2020, 12:09:14 PM »

I used this extender for years and then suddenly it stopped working.

After spending countless hours troubleshooting why my 5Ghz couldn't be picked up, I rolled back the firmware and no change. I attempted to fix this several times (a few hours each time) over the past 6 months. Numerous resets, firmware updates, router reboots, and router firmware updates all to no avail.

I then spent an hour with several D-Link support techs (and I use that term loosely) a few months ago to first be told my extender didn't support 5GHz, even though I assured them it worked perfectly for years, to eventually be told it was out of warranty buy a new one.

Today I gave it one more shot, rolled back firmware and still only my 2.4Ghz network would show. Then while browsing my router settings I notice the 5Ghz band channel setting was 165. I selected a double digit channel and low and behold the extender now worked on the 5Ghz band and connected to my router.

It's shocking how bad D-Links tech support is. I post this here to hopefully help anyone else that suddenly finds their DAP-1860 no longer working on their 5GHZ network. If so check your networks channel.
« Last Edit: June 21, 2020, 12:12:07 PM by Sychost »
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 49059
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: Doesn't Work With Higher 5Ghz Channels (RESOLVED)
« Reply #1 on: June 22, 2020, 08:02:27 AM »

Yes, the DAP is a dual band DAP. Not sure why they told you it wasn't. Most if not all current DAPs are dual band.
Glad that the channel change worked.

Enjoy.  ;)
Logged
"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!