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Author Topic: DIR-880L - Can't connect to college apps domain  (Read 946 times)

jrfk2

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DIR-880L - Can't connect to college apps domain
« on: February 10, 2019, 07:46:25 AM »

Hi Folks,

    Can't connect wirelessly to https://apps.sunybroome.edu .. the browser times out. Can connect to sunybroome.edu fine. After various trials and tests, discovered it is something with the DIR-880L wireless settings. If I connect directly to my cable modem (bypassing the router) it works.
    By default both the 2.4 and 5 GHz have security mode WPA/WPA-2 Personal with all the other defaults apart from the SSIDs/pws.

    I upgraded the firmware from the latest I could download from dlink.com.
    I tried setting each of the channels to security mode WEP instead but the PCs could not connect (dunno why).

    I reset the router to factory defaults and went thru the wizard to set everything back up as it was.

   Still cannot connect to that website thru the wireless.

   Any suggestions (apart from buying a new router)? Haven't run into this with any other websites that I know of.

Update: Can't connect when hooked up directly to the 880L either. So something with the 880L, not necessarily its wireless settings.
« Last Edit: February 10, 2019, 03:24:25 PM by jrfk2 »
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FurryNutz

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Re: DIR-880L - Can't connect to college apps domain
« Reply #1 on: February 10, 2019, 09:18:28 AM »

Link>Welcome!

  • What Hardware version is your router? Look at sticker under the router case.
  • Link>What Firmware version is currently loaded? Found on the routers web page under status.
  • What region are you located?


Internet Service Provider and Modem Configurations
  • What ISP Service do you have? Cable or DSL?
  • What ISP Modem Mfr. and model # do you have? Built in router here by chance?
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
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jrfk2

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Re: DIR-880L - Can't connect to college apps domain
« Reply #2 on: February 10, 2019, 09:56:40 AM »

Hello!

Hardware version: A1
firmware version: 1.20

Region: USA, NY, zip code 13802

ISP: Spectrum (Time Warner) Cable
Modem: Arris TM1602
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FurryNutz

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Re: DIR-880L - Can't connect to college apps domain
« Reply #3 on: February 10, 2019, 10:34:34 AM »

What device do you have connected to the wifi?
Change the security mode on the 880L to disable temporarily. Connect the device to the SSID of the 880L, doe the device get internet access here and to that link? After testing, set back to WPA2 Personal.
Disable Smart Connect and set different SSID names for 2.4Ghz and 5Ghz. Set a manual channel, 1, 6 or 11 on 2.4Ghz.
Set WPA2 Personal.

I can see the log in page for that link you posted:
https://apps.sunybroome.edu/vpn/index.html

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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
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jrfk2

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Re: DIR-880L - Can't connect to college apps domain
« Reply #4 on: February 10, 2019, 02:53:45 PM »

We are trying to connect with Lenovo Ideapad 310 running W10 using Firefox. Again it works locally on campus wifi and at Grandfathers house wifi.

Smart Connect was not enabled to begin with. If I enable it, only the 2.4Ghz shows in the admin page.

We tried disabling security on the 5GHz, still can't connect. Turned WPA2 back on.
Renamed both 2.4 and 5 to different SSIDs with 2.4 on channel 11 (both with WPA2 enabled). could not connect.

I tried turning Smart Connect ON so that only the 2.4GHz was available.. could not connect.

I appreciate the help, any thing else to try?
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FurryNutz

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Re: DIR-880L - Can't connect to college apps domain
« Reply #5 on: February 11, 2019, 06:33:21 AM »

Do other devices work with the 880L? If not then I would presume router maybe bad.

Change the security mode on the 880L to disable temporarily. Connect the device to the SSID of the 880L, doe the device get internet access here and to that link? After testing, set back to WPA2 Personal.

Do you see any wifi signals on a wifi scanning app coming from the 880L?
The antennas are connected and seated to the connectors.
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
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jrfk2

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Re: DIR-880L - Can't connect to college apps domain
« Reply #6 on: February 16, 2019, 08:21:12 AM »

Tried turning wireless security off, still could not connect. WPA2 personal restored. Fails when hardwired to router as well, so not wireless settings apparently.

sunybroome tried to help us .. tracert fails when hardwired to router .. works when hardwired to modem

I have screen shots of when it works hardwired to modem and fails wireless to router (fails hard wired to router too), but can't seem to find how to make attachments to posts ...
« Last Edit: February 16, 2019, 08:46:41 AM by jrfk2 »
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FurryNutz

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Re: DIR-880L - Can't connect to college apps domain
« Reply #7 on: February 16, 2019, 11:56:03 AM »

You might try this, download the latest version of FW for the 880L, use IE11 or FF browser and re-apply the FW file. While your doing this, power OFF the ISP modem and let it sit. After the FW is applied, do a factory reset ON the 880L by either back button for 10 seconds or from routers web page. When you do this, power ON the ISP modem. You might swap in a new LAN cable between modem and router. Setup the router from scratch. Walk thru the setup wizard. Set up a simple SSID name and pw this time and just test both wired and wireless devices for internet and this particular web site.
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Cable:200mb/10Mb>NetGear C7800>DIR-882>DGS-1100>HP 24pt Gb Switch. COVR-3902/2202/1203,DIR-2680,890L,882,880L,868L,DNR-202L,DNS-345x2,DCS-933L,936L and 960L.
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