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Author Topic: My DCS-932L does not appear in web mydlink and mydlink lite app  (Read 845 times)

amlachipacket

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My DCS-932L does not appear in web mydlink and mydlink lite app
« on: January 13, 2019, 09:22:01 AM »

Hi,

I have 7 cameras of DCS-932L. locally, they work without problem (using Dlink viewer or accessing with IP address in the browser).
In the past I had all of them in mydlink lite/web cloud.

Since some days, I see only 3 of them in both (web my devices and app).
I tried different ways to register them again, but no way works (setup wizard, via mylink lite app).

When I tried with the setup wizard, it says the cameras (4 left) are already registered in the cloud.
When I tried with mydlink app, it says something like the camera can not be associated to the cloud.

I reset-ed them also, but nothing changed.

Is there any way to put them back ?

My cameras type are B.

Thank you in advance
« Last Edit: January 13, 2019, 09:24:49 AM by amlachipacket »
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FurryNutz

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    • Router Troubleshooting
Re: My DCS-932L does not appear in web mydlink and mydlink lite app
« Reply #1 on: January 13, 2019, 12:37:59 PM »

Link>Welcome!

  • Link>What Firmware version is currently loaded? Found on the DCSs web page under status.
  • What region are you located?

What Mfr and model is the main host router?
What wireless modes are you using?
What is the distance between the Camera and the main host router?
How many other wireless devices do you have connected to the main host router?
  • Any 2.4Ghz or 5Ghz cordless house phones or WiFi APs near by that maybe causing interferences?
  • Any other WiFi routers in the area that maybe causing interferences? Link> Use a WiFi Scanner to find out. How many?

I recommend setting a static IP address ON the cameras outside of the main host routers default DHCP IP address pool as a troubleshooting step: 192.168.#.10 and .11  DHCP

Test cameras with uPnP and uPnP Port Forwarding both enabled on ALL cameras: DCS Cloud (L) Series Camera Configuration and Mydlink.com
 
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