• July 02, 2020, 04:40:09 PM
  • Welcome, Guest
Please login or register.

Login with username, password and session length
Advanced search  

News:

This Forum Beta is ONLY for registered owners of D-Link products in the USA for which we have created boards at this time.

Author Topic: app black screen on iPod Touch  (Read 4998 times)

chumonger

  • Level 1 Member
  • *
  • Posts: 5
app black screen on iPod Touch
« on: March 14, 2016, 06:24:55 AM »

D-Link email support suggested I post my issue here.

Case ID is C6823899
mydlink home app (v3.0.4) only shows black/blank screen on my iPod Touch.  myDlink lite app works fine.

Model number MD723LL/A
iOS version 9.2.1 (13D15)
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 48919
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: app black screen on iPod Touch
« Reply #1 on: March 14, 2016, 07:02:02 AM »

Try uninstalling, reboot Touch then re-installing. v3.0.4 is working for me on my iPhone 6P with iOS v9.2.1
Logged
"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

chumonger

  • Level 1 Member
  • *
  • Posts: 5
Re: app black screen on iPod Touch
« Reply #2 on: March 14, 2016, 12:02:38 PM »

Nope, still black screen.
Logged

chumonger

  • Level 1 Member
  • *
  • Posts: 5
Re: app black screen on iPod Touch
« Reply #3 on: March 15, 2016, 06:29:11 AM »

Seems like other iPod Touch users have black screen or crash issues with v3.0.4.

https://sensortower.com/ios/us/d-link-corporation/app/mydlink-home/888259383
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 48919
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: app black screen on iPod Touch
« Reply #4 on: March 15, 2016, 06:52:24 AM »

I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.
Let us know how it goes please.
Logged
"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

chumonger

  • Level 1 Member
  • *
  • Posts: 5
Re: app black screen on iPod Touch
« Reply #5 on: May 03, 2016, 10:15:12 AM »

Updated to the new myDLink Home version, same black screen issue on iPod Touch.
Awesome product.  /s
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 48919
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: app black screen on iPod Touch
« Reply #6 on: May 03, 2016, 10:44:38 AM »

Have you got on the phone and talked to D-Link support directly? We find phone support results in more immediate help and information.
Logged
"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

chumonger

  • Level 1 Member
  • *
  • Posts: 5
Re: app black screen on iPod Touch
« Reply #7 on: May 04, 2016, 01:10:58 PM »

Talking to DLink support via email (Case ID C6823899). 
Sent them the same update I wrote above.  Their response today was that they have no ETA on a fix.  Awesome.
Logged

FurryNutz

  • Poweruser
  •   ▲
    ▲ ▲
  • *****
  • Posts: 48919
  • D-Link Global Forum Moderator
    • Router Troubleshooting
Re: app black screen on iPod Touch
« Reply #8 on: May 04, 2016, 02:03:07 PM »

Looks like they are aware of it. Please be patient for the fix.

Logged
"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

MaryBono

  • Level 1 Member
  • *
  • Posts: 1
Re: app black screen on iPod Touch
« Reply #9 on: October 17, 2018, 03:33:08 AM »

1. Upgrade your app or your iOS.
2. Use RecoveryToo Fix Recovery can fix iPod Touch black screen problem.
« Last Edit: October 18, 2018, 03:17:49 AM by MaryBono »
Logged