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Author Topic: 5020 Fast faint clicking sound. Cam stopped operating. Seeking value added help!  (Read 3406 times)

BAMoh

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Firstly, this is not a router issue as I have eliminated that possiblity. I have 5 of these cams and this is the only one which makes a faint click, will not come online (red X). I have swapped power supplies with a different 5020 cam, plugged the cam into a different LAN port, and even tried a reset with the same result of a faint click. It is not the kind of click you will hear with an IR cut filter changing from day to night vision.

Should I consider the power board to be defective and dump it? All of my other 5020's, 5009's and 5030's do not make the faint click noise. I have had the cam for several years and it has operated well until now.

Thanks in advance. I am looking for valued added advice not asking me to post useless info. Yes, I have the latest firmware installed.
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FurryNutz

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Been like this. Others have posted about it. Nothing you can do about it.
http://forums.dlink.com/index.php?topic=58402.0

Try swapping power supplies with other working cameras and vs versa. You can't get the camera online or even ON, the camera is probably bad.
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GreenBay42

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Do you get any response from the camera? Ping? Shows up in your router's client list/dhcp clients?

Is the LED solid or blinking red?

Can you get to the web UI?

When the camera boots up, does it do the normal pan/tilt sequence?

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BAMoh

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GB please read the question before posting a generic shotgun response.

I already switched power supplies and no dice. My product IQ on these cams is high and just wanted to confirm something is wrong with the board. It is not an IR cut filter issue. I know what that sounds like. The cam is not resettable and the power LED won't even light up. Just a faint rapid clicking ticking sound from the base of the cam. Seems its junk at this point. I've been a loyal user of DLINK for years and this is a disappointment.
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GreenBay42

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I did read your post and you did not mention if you could get into it at all or if you have any LED activity. Sorry I asked.

Yes, it sounds like your camera is dead.  Have you contacted tech support for a possible RMA?  Are you in the USA?
« Last Edit: August 27, 2018, 02:17:18 PM by GreenBay42 »
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BAMoh

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Its beyond the 1 year (?) warranty period. Of course if there was a factory defect in design I might have some recourse. Gonna try a Wyze Pan cam as a replacement.
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drogueaf

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Its beyond the 1 year (?) warranty period. Of course if there was a factory defect in design I might have some recourse. Gonna try a Wyze Pan cam as a replacement.
Have a similar problema now , Please , if you can , confirm if you continue with the problem or get a replacement as mentioned , and your experience with the new one (thinking about ot for all my cameras)
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FurryNutz

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I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this.
Link> Tech Support Contact Information
We find that online chat or phone contact has better immediate results over using email.

Have a similar problema now , Please , if you can , confirm if you continue with the problem or get a replacement as mentioned , and your experience with the new one (thinking about ot for all my cameras)
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drogueaf

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Sorry to say but Technical Support , at least in my country , is inexistent and doesn't solve anything . Only works as RMA service , no spare parts and nothing else according Call Center information  . So recommended solution was to throw it away the camera (?). No technical Support , No service  .
So I have 5 dlink cameras up & running , and starting the replacement process for all of them for new ones (of course starting with the DCS5020L - in the trash right  now) .
Thanks for supporting
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FurryNutz

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Thanks for letting us know.
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