• November 15, 2018, 04:47:53 AM
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Author Topic: LED light blik when connect to camera  (Read 740 times)

tutue

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LED light blik when connect to camera
« on: August 14, 2018, 05:26:34 AM »

Hi Dlink Team,

Need your support to look into the LED blink issue in 8252.
Camera LED setting already disabled but Yellow & Green LED still blink when I connect to camera using mobile dlink app.

Regards,
Tu Tue
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FurryNutz

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Re: LED light blik when connect to camera
« Reply #1 on: August 14, 2018, 06:28:32 AM »

Link>Welcome!

  • Link>What Firmware version is currently loaded? Found on the DCSs web page under status.
  • What region are you located?

What Mfr and model is the main host router?

Review the user manual for LED behaviors...
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"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

GreenBay42

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Re: LED light blik when connect to camera
« Reply #2 on: August 14, 2018, 07:17:41 AM »

A tech will verify the LED on/off works in the app.

What version app do you have and what version OS (iOS or Android) are you using?
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GreenBay42

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Re: LED light blik when connect to camera
« Reply #3 on: August 14, 2018, 08:48:46 AM »

I tested a camera here and I see what you are talking about. The LEDs are off but when you tap the live view, both LEDs blink. Very strange.

We will send this to the engineers to fix.
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tutue

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Re: LED light blik when connect to camera
« Reply #4 on: August 14, 2018, 06:25:47 PM »

Thanks for the quick response and follow up.
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GreenBay42

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Re: LED light blik when connect to camera
« Reply #5 on: August 15, 2018, 07:11:33 AM »

There is a new firmware getting pushed out this week (v1.02.02) but I do not see this exact issue in the release notes. The engineers received the ticket and are working on it.
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tutue

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Re: LED light blik when connect to camera
« Reply #6 on: August 15, 2018, 07:14:25 AM »

There is a new firmware getting pushed out this week (v1.02.02) but I do not see this exact issue in the release notes. The engineers received the ticket and are working on it.

Thanks for the update.
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GreenBay42

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Re: LED light blik when connect to camera
« Reply #7 on: September 13, 2018, 11:09:49 AM »

Any update? Still having the issue?
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tutue

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Re: LED light blik when connect to camera
« Reply #8 on: September 13, 2018, 05:41:38 PM »

The led blink issue still exit.
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GreenBay42

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Re: LED light blik when connect to camera
« Reply #9 on: September 14, 2018, 07:07:40 AM »

OK the ticket is still open with our headquarters but they cannot replicate the issue. We have verified this issue with our cameras here and have recorded it for them. We will keep the ticket open and hopefully the vendor can fix it.
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GreenBay42

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Re: LED light blik when connect to camera
« Reply #10 on: October 19, 2018, 07:16:27 AM »

Over a month later....  ::)

Vendor is working on a firmware fix for this issue. Hopefully will find out when it will get rolled out next week.
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