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Author Topic: Cant see 1 camera in remote mode and cloud not dark blue  (Read 1890 times)


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Cant see 1 camera in remote mode and cloud not dark blue
« on: June 11, 2018, 05:48:27 PM »

I have 4 cameras and 3 connected fine.  The 4th one is connected to wifi but it only shows in local and the cloud icon is not active.  What shall I do?  Also they do not keep the name I give them in Remote mode.


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    • Router Troubleshooting
Re: Cant see 1 camera in remote mode and cloud not dark blue
« Reply #1 on: June 12, 2018, 09:28:26 AM »


  • What Hardware version is your DCS? Look at the sticker behind or under the camera.
  • Link>What Firmware version is currently loaded? Found on the DCSs web page under status.
  • What region are you located?

What Mfr and model is the main host router?
What wireless modes are you using?
What is the distance between the Camera and the main host router?

Where are you seeing this problem in? Which app? Browser or mobile app?

What happens if you turn OFF ALL the other 3 cameras and leave the 4th camera ON?

Test cameras with uPnP and uPnP Port Forwarding both enabled on ALL cameras: DCS Cloud (L) Series Camera Configuration and Mydlink.com
Cable: 1Gb/50Mb>NetGear CAX80>DIR-882>HP 24pt Gb Switch. COVR-1202/2202/3902,DIR-2660/80,3xDGL-4500s,DIR-857,835,827,815,890L,880L,868L,836L,810L,685,657,3x655s,645,628,601,DNR-202L,DNS-345,DCS-933L,936L,960L and 8000LH.