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Author Topic: Wireless connection issues with iPhone  (Read 864 times)

HansTheHuman

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Wireless connection issues with iPhone
« on: March 13, 2018, 01:41:16 PM »

I bought the DIR-842 today. Followed the setup guide and established connected through cable without any issues.

My iPhone however wont connect to the Router.
As I just installed the DIR-842, I believe I have the newest firmware (going into Upgrade informs me there's nothing up update)

I can see the connection on the device, attempting to connect results in writing the password (I keep doublechecking the ones I created in the setup)
   But as soon as I finish this and try to connect it jumps back down with other available connections in the area, occassionally trying to reconnect and failing.

One of the troubleshooting steps I came across was using WPA2-Personal, but I cannot locate this within the router setup. Is this old information not available in newer firmware, or is this not a logical step to follow for the solution?

Best regards
Hans
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GreenBay42

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Re: Wireless connection issues with iPhone
« Reply #1 on: March 13, 2018, 02:01:42 PM »

What version iOS are you running?

Try disabling Wi-Fi security and see if you can connect. If you can, try using only numbers and letters in your wi-fi password and see if it connects.

If you can't connect with wi-fi security off, there is something else going on. The router is compatible with iphones so it is most likely a setting on the phone and/or router.

Do other wireless devices work?
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FurryNutz

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Re: Wireless connection issues with iPhone
« Reply #2 on: March 13, 2018, 02:33:09 PM »

Link>Welcome!

  • What region are you located?

Disable Smart Connect as well and test.


Internet Service Provider and Modem Configurations
  • What ISP Service do you have? Cable or DSL?
  • What ISP Modem Mfr. and model # do you have?

I bought the DIR-842 today. Followed the setup guide and established connected through cable without any issues.

My iPhone however wont connect to the Router.
As I just installed the DIR-842, I believe I have the newest firmware (going into Upgrade informs me there's nothing up update)

I can see the connection on the device, attempting to connect results in writing the password (I keep doublechecking the ones I created in the setup)
   But as soon as I finish this and try to connect it jumps back down with other available connections in the area, occassionally trying to reconnect and failing.

One of the troubleshooting steps I came across was using WPA2-Personal, but I cannot locate this within the router setup. Is this old information not available in newer firmware, or is this not a logical step to follow for the solution?

Best regards
Hans
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"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

HansTheHuman

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Re: Wireless connection issues with iPhone
« Reply #3 on: March 13, 2018, 03:01:09 PM »

Try disabling Wi-Fi security and see if you can connect. If you can, try using only numbers and letters in your wi-fi password and see if it connects.

This one worked, though it's not an optimal situation. But I can connect to it immediately.
- As for the other questions:
1) I have 11.2.1, so there's an update available I will get sorted tomorrow at work.
2) Unfortunately I dont have any other wireless device to check with.

And to FurryNutz:
I am located in Denmark, Europe

I am unfamiliar with Smart Connect, may I ask how to disable?

I have Cable plugged from the wall to the router.
I dont have a modem, but there might be one collectively for this block. I can investigate whether or not tomorrow as well.
- I never thought to check up on this, the internet worked for my desktop the second I connected the a cable from the internet plug.


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GreenBay42

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Re: Wireless connection issues with iPhone
« Reply #4 on: March 13, 2018, 03:18:10 PM »

Were you using non-letters/numbers for your wifi password?

Also the wifi password is case-sensitive.

Definitely upgrade iOS. I believe there were wifi connectivity issues with 11.2.1.
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FurryNutz

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Re: Wireless connection issues with iPhone
« Reply #5 on: March 13, 2018, 03:19:19 PM »

Do you see a Smart Connect feature on or routers web page that looks like this?
http://support.dlink.com/emulators/dir890l/100/WiFi.html

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"Nothing Funny about It...." We are not here to Impress anyone! You have a be a COMPETENT user first to under stand COMPETENT help!

GreenBay42

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Re: Wireless connection issues with iPhone
« Reply #6 on: March 13, 2018, 03:24:34 PM »

This router does not have smart connect.  ;D
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FurryNutz

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Re: Wireless connection issues with iPhone
« Reply #7 on: March 13, 2018, 09:18:23 PM »

Making sure.  ;)
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